Software Support Specialist
As a Software Support Specialist in 2nd and 3rd Level Support, you will be the main point of contact for our customers, ensuring that incoming customer inquiries are processed quickly. Your strong service orientation, technical affinity, and expertise in our web applications will contribute to the competent and timely resolution of our international customers' issues and technical problems.
Your Tasks
- Serve as the single point of contact for all inquiries from our customers
- Receive, prioritize, process, document, and resolve all service requests in Jira
- Support and advise our customers on the use and configuration of our software products
- Perform initial analysis of reported disruptions and software errors
- Plan and coordinate patch deliveries
- Create and maintain entries in our knowledge database
Your Strengths
- Successfully completed studies in computer science or a comparable qualification
- Initial experience in technical support, customer service, or a similar role with customer contact
- Strong technical understanding and ability to grasp complex application areas
- Enjoy using and explaining complex software and resolving customer inquiries in a team
- Confident communication skills
- Knowledge of web hosting and experience with SQL, HTML, CSS, JavaScript, and Java are advantageous
Working at home or in the imc office? We offer "Full flexibility, but not 100% remote". You can combine the advantages of both worlds depending on your personal preferences.
As long as your schedule and position allow it, you can work flexible hours
With public transport you can reach all our offices easily and conveniently
Not only do we enjoy working together, but we also like to socialise and celebrate together. In addition, joint activities strengthen the team spirit
Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.
Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Christian Zimmer. Furthermore, Claire Raistrick from HR will be happy to help.
Your application - Let's start.
We'll have a first phone call to see if we are a match.
In a face-to-face interview we get to know each other.
Your offer - we are happy to have you on board.
Your future team comprises a diverse range of colleagues with a common goal: Helping our clients to map their professional development processes in our learning management system with great success. Each team member contributes their individual knowledge and experiences, and the combination leads to success. Willingness to help and a good sense of humour are among the key characteristics our Customer Service colleagues share.
Mutual respect is the foundation for a great team culture. The colleagues also like to get together after work to discuss projects informally.
The reason why Uwe Hofschröer, Head of Learning Strategy Consulting, wishes that the focus should not be on a system or learning content, but rather on the needs of the employees.
Somewhere in between genius and madness: From the life of our IT system administrator Raffael
In this Interview, Suwhathi reveals how she became a hosting engineer at imc and what she thinks of the supposed male domains in IT.
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Professionals
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Singapore
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Customer Services & Consulting