Training diverse and disparate workforces
Here at imc Learning, we have decades of experience helping customers train hybrid workforces - diverse and disparate learners at global companies. In this post, we cover some of the essential tools and strategies for L&D leaders to consider when training a hybrid workforce.
We also look at how the best e-learning solutions make creating, delivering and analysing your training easier than ever - wherever your employees are based, and whatever language they speak.
Look back a decade, and early proponents of remote work, such as Basecamp, were seen as unusual - even maverick. Today, post-Covid-19 pandemic, some level of remote or hybrid work is standard for large organisations.
What can vary considerably between large organisations though is the quality of training to hybrid or remote workers and the level to which they are kept engaged and in the loop.
Checklist for training hybrid/remote workers
Many of the points here might seem obvious, but whether you are an experienced L&D leader or relatively new to training remote teams, it can be easy to see certain elements of employee engagement as a given and forget to carry them out. Unfortunately, out of sight can really be out of mind all too often, and this can lead to a feeling of isolation and disengagement among remote workers.
Below is a checklist to help you ensure you don’t miss out any of the steps needed to create a comprehensive training programme for your hybrid workforce
Assess your training needs
Before you can create a training program, you need to understand your unique needs. Consider the following to train your hybrid workforce:
- Job roles: Identify the skills and knowledge required for each job role.
- Skill gaps: Determine the skills that need improvement or development.
- Technical requirements: Evaluate the tools and technology needed to support remote and onsite employees.
Set clear objectives and goals
Establish specific, measurable, achievable, relevant, and time-bound (SMART) objectives for your training program. These objectives should align with your company's overall goals and focus on addressing the skill gaps identified earlier.
Choose the right training formats
To accommodate both remote and onsite employees, consider using a mix of training formats, such as:
- E-learning: Offer self-paced online courses and tutorials.
- Webinars: Conduct live or pre-recorded sessions for real-time interaction.
- Instructor-led training: Provide in-person or virtual classes led by experienced trainers.
- Blended learning: Combine multiple training formats for a more comprehensive learning experience.
Develop engaging training content
Create high-quality, engaging training content that caters to different learning styles. Ensure your materials are up-to-date and relevant to your employees' roles. Consider incorporating interactive elements like quizzes and gamification to boost engagement.
Leverage e-learning technology
Use various technology tools to support your training program, such as:
- Learning management systems (LMS): Use an LMS to organise, distribute, and track training progress. The imc Learning Suite integrates with many other HR and business software applications, and offers powerful training delivery and learner analytics tools.
- Video conferencing: Integrate video conferencing tools, such as Zoom, Google Meet or Microsoft Teams to facilitate virtual instructor-led training and webinars.
- Collaboration tools: Encourage teamwork and collaboration among remote and onsite employees through platforms like Slack or Microsoft Teams.
Implement a support system
- Mentorship programmes: Pair employees with experienced team members for guidance and support.
- Online forums: Create a space where employees can ask questions and share knowledge.
- Regular check-ins: Schedule periodic check-ins with employees to monitor progress and address any concerns.
- Peer-to-peer knowledge sharing. imc Express is an e-learning authoring tool that makes it easy for your subject matter experts to create and share engaging learning modules in as little as 10 minutes, with no design or coding expertise needed.
Evaluate and recalibrate your training programme
Regularly assess the effectiveness of your training programme by gathering feedback from employees and analysing performance metrics. Use this information to make any necessary adjustments to your training content, format, or delivery methods.
How to get started
Learning how to train a hybrid workforce requires a thoughtful and flexible approach. Often you will need to accommodate the needs of both remote and onsite employees. By following this checklist and leveraging the latest tech, you'll be able to create a comprehensive and effective training programme that supports the success of your entire workforce.
Would you like to discuss how our suite of e-learning solutions can support your hybrid workforce? Get in touch - we'd love to hear from you!