Achieving operational excellence in learning management

Visma | Raet's journey to error reduction and enhanced learning outcomes.
case study learning management system customer reference visma raet

Overcoming tool chaos with a learning management system (LMS)

case study learning management system customer reference visma raet

The Visma Group comprises more than 200 companies in 16 countries. Visma | Raet Academy (VRA) is a department of Visma | Raet, the market leader for cloud solutions and associated services with a focus on HR and payroll. 


VRA can look back on many years of experience in IT training for clients that help users learn to use the software. VRA also offers internal training on topics such as soft skills, compliance and management. 


Simplifying processes and lowering
the error rate 

In order to train its employees and clients, the Visma | Raet Academy (VRA) was looking for a multilingual and highly scalable learning management system. The goal was to simplify processes and replace a range of error-prone tools with one efficient system.

Rather than performance, VRA focused on learning outcomes and prioritised learning journeys over individual training events. Moving beyond exclusively formal learning, the desired solution would provide a 70:20:10 ratio and cover the five moments of (learning) needs with suitable learning experiences.

case study learning management system customer reference visma raet

imc Learning Suite in the cloud

Following a strict selection procedure, VRA chose imc and its cloud-based version of imc’s own learning management system. The ready-to-use, secure and easily scalable Software-as-a-Service LMS solution by imc was a winner. 


The implementation project got underway in March 2018, as part of which three interfaces were built and two major adaptations were made. After handover to the imc Service Desk, the “Visma | Raet Academy Learning Portal” LMS became the one-stop portal for all courses used by Visma | Raet Academy, including live virtual training, seminars, webinars, in-company training courses and much more. 


The catalogue is divided into several sub-catalogues, providing a clear overview of the Academy’s offer. The high degree of automation and the use of a single, reliable system to serve employees and clients significantly improved the efficiency and reduced the error rate of the administrative processes. 

case study learning management system customer reference visma raet

Optimised processes and a fresh start

Since the initial implementation in 2018, substantial process improvements have already been realised by replacing outdated systems with a single high-performance LMS. Continuous process improvements are planned and implemented in a controlled manner. However, these are usually only minor optimisations, rather than significant process improvements.  


The conclusion of the implementation stage marked a fresh start for the Academy. As soon as the system was implemented, the “Further Development LMS” project was initiated. A key objective was to master the challenge of introducing new and innovative technologies and processes in the company. The development of the LMS is set to create further opportunities for VRA. 


The functionalities are tested and implemented using an agile approach, achieving some progress almost every week. The project owners at VRA are confident that the imc Learning Suite offers the tools and functions needed in the long term to achieve the VRA mission and vision together with imc. 

case study learning management system customer reference visma raet
Target audience
HR & Payroll employees
cloud-based LMS
System Consolidation