Photo of imc colleagues
Job Slot
Unique people. Random questions.

From the Film Industry to Business Consulting

It all depends on the right communication!

He studied Computer Science, did his Masters in Marketing Management and another two Masters in Digital Marketing and Audio-visual Production Management. Originally from Italy, he lived in Spain, Russia and Brazil.

Today Michele Chiascione works for imc as a Business Consultant in London. In the latest job slot interview, we talked about this special career path, pizza and what he taught himself during the lockdown.

Michele Chiascione, imc
Michele Chiascione

Job | Business Consultant

Works in | London, UK

At imc since | 2018

Superpower | Communication and design skills

Favourite food | Pizza

JOB AND CAREER DEVELOPMENT
Icon representing Office
Hi Michele, thanks for your time! So first of all: How would you describe your job to a child?

Good question! Originally, I also found it difficult to describe what a Business Consultant does; but basically, he/she is like a friend, that helps you to solve problems. In my case, I help our customers, which are mostly big companies, to increase their knowledge.

With my support, the companies can help their employees to work better. In summary, I help companies create and build up good things.

What did you originally learn or study?

I did a lot of different things, first I studied Computer Science, applied for e-Learning and New Media in Italy. After working for two years in the film industry, travelling around countries like Spain, Russia and Brazil, I realised that I was so interested in branding and marketing.

So, I did a Masters of Science in Marketing Management and two Masters in Digital Marketing and Audio-visual Production Management. Before I came to Business Consulting, I worked in the Marketing Department of imc.

So how did you come from Marketing to Business Consulting?

Although it sounds like a quite big step to move from Marketing to Business Consulting, it wasn’t in my case.  In my previous role I already worked very closely with our customers and had a good relationship with them.

Furthermore, I already knew a lot about our Learning Management System, using it to find smart solutions for the support and my knowledge in new media helped as well. That’s why I can translate the customers' needs quite well, I would say.

Additionally, we got more customer opportunities from Italy, and the fact that I’m a native speaker helped as well. So, I moved to Business Consulting and I am so happy with the decision!

What does your typical working day look like?

During the day I join scheduled meetings with fellow consultants, to share activities in which we are working on, or meetings with colleagues from other departments, to define tasks or check the progress of projects. The rest of the time, I work on my tasks, configuring the imc solutions, defining customisations and requests to present to the development team, or planning workshops to do with our customers.

In imc, it is also very important to update our skills, e-learning knowledge and the new product features regularly. In short, I never get bored.

SKILLS AND EXPERTISE
Icon representing Individual
Which skills are particularly important in your job?

Firstly, it is the ability to communicate very well. I need to listen very carefully, understand quickly what the customer needs and then I design the processes and translate these needs to the system. In this context, languages skills are also very useful, in addition to a good knowledge of information technology.

Which tool is indispensable to you?

Hard to choose one! Also, if it's not considered an advanced tool, I think PowerPoint is the tool that helps me most in my work to represent my ideas quickly. I should write a PowerPoint bible book (laughing)!

So this is very important for me, but also the Adobe Creative Cloud Suite, Business Intelligence tools and Office 365 in general, especially Excel and SharePoint. Also, I love design tools for sketching things like prototypes or customising our LMS. For internal communication with different teams like Product Management I like MS Teams.

What makes working at imc special compared to other companies?

People at imc, including the Board, are open minded. We think globally and you have a lot of possibilities to increase your knowledge and experience. You always have the opportunity to try out new things and to go forward.

ABOUT ME
How important is further education for you and what do you do for it?

It’s the most important for me. Understanding and learning new things are essential to my life. I always try to extend my knowledge in my branch, but also to expand to different disciplines and get ideas outside the box. Everything can add value for your knowledge.

 

Learning turns every moment into something positive. For example, during the quarantine I started taking online piano lessons again. I did it when I was young, but then I did not practise for many years. I believe that music helps to develop divergent thinking.

When it comes to moving forward in learning, I try to organise milestones in a more professional way, for example I work steadily to improve my language skills, in a combined study with other disciplines, such as programming languages.

What is the best way for you to relax after a stressful day at work?

Well, actually you should think that I turn off the computer, but that’s not always the case, because I spend a lot of my free time online, following media trends, watching movies (Cult movies, preferably), and reading e-books.

But I also like doing some activities like running or swimming. I love spending a lot of time with friends and I enjoy inviting them at home for a dinner, although I’m not a very good cook…

Are you more sympathetic or unsympathetic to people who have a similar character to yours?

I hope sympathetic. I am very direct, and I prefer other people to be like that also. You can only fix an issue if you know there is one!

Thank you very much and all the best for your further career path!

RELATED CONTENT

"I'm like a treasure hunter digging for the gold-nuggets in our system", says Ivana Lee from the Singapore office.

She told about her experiences as Managing Director Asia and what is different when working for a German company.

job slot: instructional designer

Conceptual or instructional designer, editor for digital learning: there are many names for his job.

In this interview Philipp tells us what he really does and why he needs a lot of tact and diplomacy for some clients.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people.
Random questions.

Daily business:
Treasure hunter

Ivana Lee is Managing Director Asia, located in Singapore – sounds like a great title, but what does she actually do all day? We learned: Most times she’s in meetings and in contact with people all over the world and hunting the knowledge "gold nuggets".

Lee_Ivana
IVANA LEE

Job | Managing Director Asia
Works in | Singapore
At imc since | 2018
Superpower | resilient and never giving up
Favourite food | Chocolate chip ice cream

JOB & DAILY BUSINESS
Icon representing Office
Hi Ivana, thanks for your time! So first of all, please tell me what your title “Managing Director Asia” means?

It is a very broad role. Essentially, I am responsible for the performance of the business and colleagues in the Asia business unit. I’m involved across many functions like Marketing, Sales, Consulting and Customer Support. At the same time, I’m dealing with our headquarter in Germany and our partners, so this requires a constant shift of focus.

 

I enjoy this varied work and collaboration with people. It’s a lot of pressure and I have to understand what is happening across different Asian markets, how the team can react, and which areas need to be improved. There is never too little to do in a day, but I always remind myself that there is another day!

Please complete: On a typical working day I do...

...only need 15 seconds to move from my living to working space, since the pandemic. I wake up at around 7 am and then I really need a good breakfast and morning tea! Then, I check my messages and emails and start making a list of to-dos for the day.

 

I always ask myself: By the end of the day, which are the three most important things I’d like to get done? I also learned, that I cannot have to many things on my task list, because it gets overwhelming, especially on days where I have a lot of meetings. So, I choose only the three most important things and make sure I can cross them out.

Normally I often have 1:1 meetings in the morning with my team or customer/partner meetings. I’m a morning person, so I like to have all the important meetings till lunchtime.

 

After lunch, I go back to my computer and probably have more meetings, check my e-mails again, do some problem-solving. That’s more or less my Asia-work day and when Germany wakes up, we will get the right response. We always try to make sure we can respond very fast when customers have a question or issue. This is what makes working as part of a global team fun but also efficiently organising my time.

So on average, it’s not surprising if I have about seven up to eleven meetings a day.

LEARNINGS & HIGHLIGHTS
What is the most important thing you learned since you joined imc?

There are so many things, it’s hard to have just one. Being honest has always been close to my heart, but even so at imc as we are working with customers, partners and colleagues.

We build long-term relationships because the work we do are not just transactional projects, but the relationship can last beyond the initial set-up and implementation. Therefore, an honest conversation is essential. And it’s also very important to set and communicate clear expectations.

Your personal highlight so far?

There are so many, hard to pick one! I think the highlight for me is learning about imc’s key value proposition and being able to articulate it well to customers, partners and my local team.

I always compare imc to a treasure trove or a gold mine. Sometimes, the information is not so easy to find. But then you start digging and dig and dig and you find even more and understand things even better. And then you have to bring the “gold nuggets” or the treasure of the Learning Management System to the surface level and present them in the right way. If you do so, you can really be part of the growth story.

This is something I also appreciate a lot here: From the very beginning, I was really involved in some of our biggest projects in the region and it’s great that we can dive deep.

CAREER & CULTURAL DIFFERENCES
What did you do before you joined imc?

I began my career in professional services and learning in Vancouver, Canada where I grew up. The business offered vendor-neutral technology certifications specialising in cloud computing, big data, service-oriented architecture etc.

I moved to Singapore in 2014 and here I worked for a global company that specialised in the area of leadership development, service excellence and sales effectiveness.

 

Coming to imc felt like I was going full circle to support organisations and individuals from a technology and digital perspective. My passion has always been on learning new things, so that fits well.

What is the strangest thing you have ever experienced or learned in your job?

Germans drink a lot of beer (laughing). No, what is really different at imc is that the hierarchy is very flat, you can reach to everyone without feeling strange.

In other companies you would never get an answer from an CEO or something like that. I think that is very cool, but I had to get used to it at the beginning.

ABOUT ME
Do you have a professional or personal role model?

I think you can learn something from everyone, and it depends on what you take out of this situation. Also, I believe that depending on the stage of your life or career, one can resonate with different people.

I also think that while one can take advice from many people, it’s important to be clear about your own values, purpose, and internal compass to guide you through the good and bad times.

What’s the best way for you to relax after a stressful working day?

I like to take a walk and do some exercises, that helps me to clear my mind. But sometimes I also enjoy doing nothing, just sit on the couch and watch Netflix.

And, I like to organise things, a bit geeky, but like re-organising apps on my phone, that is quite relaxing for me!

What was the last book you read?

I love reading, but I rarely finish one of them… I’m the kind of person who starts a book, then skips some part, read in between and then go to the very end.

In terms of genre, I like non-fictional – performance improvement and how-to books.

The last book I read and am close to finish is one in the field of performance improvement books, it was called Sales EQ, it’s about the relation between sales-specific emotional intelligence and how to close complex deals. I also currently reading a negotiation book called Never Split the Difference by Christopher Voss.

Thank you very much for your time Ivana, and keep on digging for knowledge-treasures!

RELATED CONTENT
job slot: instructional designer

Conceptual or instructional designer, editor for digital learning: there are many names for his job.

In this interview Philipp tells us what he really does and why he needs a lot of tact and diplomacy for some clients.

job slot: sales vertrieb

Team members who support each other and celebrate successes together: That is very important for Sales Consultant Vildan from Switzerland.

More about  how he came to sales and how he spends his free time in the interview.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

Career hoppers welcome!

What it really takes to become
a concept designer

“Two thirds of you will at some point work in a job that you currently don’t even know exists.” This statement by his former German studies professor hit the nail on the head for Philipp Schossau. After graduation, he applied for a position as a concept designer with an e-learning provider.

Today, his awesome job title at imc is Instructional Designer. However, that didn’t really change his role. In this interview, he reveals what exactly his job entails, the skills it calls for and why he considers it a privilege.

Photo of PhilippSchossau
PHILIPP SCHOSSAU

Job | Concept/ Instructional Designer
Works in | Essen, Germany
At imc since | 2016
Superpower | flexibility to adapt quickly to new projects
Favourite food | Palak Tofu

JOB AND DAILY BUSINESS
Icon representing Office
Hello Philipp! Thanks for making time! It's safe to say your job title Instructional Designer can be a little confusing. Can you explain what that is all about?

Back when I applied for the role after my German philology and history studies, it was called concept designer. I believe that was a bit more obvious. Really, editor for digital training would be the most helpful job description. In other words, I develop the learning concept for our clients.

How would you explain what you do to your grand parents?

That's not quite as straightforward. There have been a few misunderstandings in my family over the years. I've often been described as someone who writes operating instructions for Volkswagen, or plain and simple "Philipp works in advertising".

Today I say: I create professional development for large companies, just from my PC.

What does your typical day at work look like?

When I'm in the office, I start by checking my emails. Then, I prioritise and schedule the tasks at hand and check the status of my projects. For example, I might be working on a script or coordinate with other teams or the client.

Generally speaking, there's always a good mix of extensive communication and creative work. I like this change between active talk and interaction and the extremely quiet phases, where I'm totally focused and block out everything else.

You stated earlier that you are the person who develops learning concepts for clients.
Can you explain that in a little more detail?

Once a contract has been concluded, a colleague from Sales, the competent project manager and myself typically have an initial meeting with the client. We outline the scope of the project and I double-check what exactly the client wants - or what they think they need.

I need to understand very quickly what expectations they hold and what exactly the employees are ultimately meant to learn. Based on this, I advise the client and we sit down together to define the type of training we want to develop.

The next phase is the concept stage with a rough and detailed concept. Once the detailed concept has been approved, it is handed over to the programmers and designers. Again, I'm involved in the coordination, and I test the Beta version before we submit it to the client.

CHALLENGES AND BENEFITS
What is more difficult in the concept development: If the client has no idea what they want, or if they have very specific expectations?

Neither is easy. Both require immense tact and instinct. When a client has no idea at all and is totally happy with all your suggestions to the point where they can't make a decision, you ultimately need to make the decision for them as a concept designer and hope that it really is a good fit. Meanwhile, it might not be possible to realise that very clear vision some clients have, or to align it with the actual training goals.

I often have to educate my clients, as many cannot judge the time and cost investments involved - for example, for some animations. Some expect teasers in blockbuster quality for next to nothing within a week. Of course, that's unrealistic. It takes a good bit of diplomacy and explanation.

 

Now, I would say, the most crucial aspect is found elsewhere: It's really important to start by defining and clarifying all the terms. Say, gamification: everyone has a different understanding of what that means. I need to get people on board from where they are. The best way to achieve that is to use specific examples and results from our portfolio. Overall, client consultation can sometimes be a balancing act.

I need to decide what to advise the client on, when to talk them out of an unrealistic idea, and when to respect their wishes. Thankfully, I have learned a lot in my nine years on the job.

What do you appreciate the most about your job?

Without a doubt, the variety. I deal with such an extensive range of people, industries and topics, and really like the project business. Maybe it sounds a bit cheesy, but I work in a job where I learn something every day. I consider that a great privilege.

PERSONAL LIFE
What did you want to be as a kid and why?

I think I wanted to become a diver at some point. I really don't know why though. I guess it looked pretty cool with the wetsuits and such...

How important is professional development to you personally? What do you do in that regard?

In the project business, personal development can be difficult. Of course, there's the big professional development (CPD) courses - I qualified as a certified face-to-face trainer last year.

Mostly though, I do many micro courses. I always keep an eye on what others in my field are doing, and try to learn from that to develop myself.

What your favourite way to start your day?

I just love being woken up by my kids!

Thank you very much and I hope you'll keep having diverse interesting projects!

RELATED CONTENT
job slot: sales vertrieb

Team members who support each other and celebrate successes together: That is very important for Sales Consultant Vildan from Switzerland.

More about  how he came to sales and how he spends his free time in the interview.

job-slot project management officer

"There are certain skills you should have for my job - and then there is what I bring on the table". In the video interview of the job slot, Project Management Officer Kenny tells what he has learned himself during his career and what role his team plays for him.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

Success in Sales – without elbow mentality

Friendly, helpful and enthusiastic about football: that's what characterises Sales Consultant Vildan Ljatifi from imc's Swiss office.

In the video interview of the job slot, Vildan tells how he came to work in sales, what the special features of working in Switzerland are, and how the team successfully work together to find new leads smoothly.

We have divided the interview with Vildan into several sections. The video is in German but with English subtitles.

The whole video in full length you can watch here. Enjoy listening and watching!

Photo of Vildan
VILDAN LJATIFI

Job | Sales Consultant
Works in | Zurich, Switzerland
At imc since| 2017
Superpower | willingness to help
Favourite food | Spaghetti Pesto

What is a Sales Consultant?

How did you come into sales?

What makes work at imc special, compared to other companies?

What do your colleagues especially like about you?

Do you like people who are like you?

How important is further education for you and what are you doing for it?

What is the best way for you to relax after a stressful day at work?

Describe your team in 3 words!

RELATED CONTENT
job slot: instructional designer

Conceptual or instructional designer, editor for digital learning: there are many names for his job. In this interview Philipp tells us what he does and why lot of tact and diplomacy are important.

Photo of Sim Kaur

Software developers are also just human, like Sim. She came to Australia from India and works for imc in Melbourne.

We talked about her daily work, cultural differences and personal role models.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

All about the team

"There are skills that you have to have for my job - and there's what I bring on the table!"

In the first video interview of the job slot Kenneth Littlepage, called Kenny, explains what you need as a Project Management Officer.

He also talks to host Nadine about unexpected trips, false stereotypes and the perfect team.

Photo of Kenneth Littlepage
KENNETH LITTLEPAGE

Job | Project Management Officer
Workst in | Saarbruecken, Germany
At imc since | 2014
Superpower | Communication
Favourite food | Brunch

VIDEO

The video interview with Kenny is available in English with German subtitle.
Here are some landmarks to the questions:

  • (4:06) What was your personal highlight at imc?
  • (5:25) Which character traits are particularly important for your job?
  • (7:22) What is the strangest thing you have ever experienced in your job?
  • (10:21) What's the most important thing you've learned since you joined IMC?
  • (14:37) Are you more sympathetic or unsympathetic to people who have a character similar to yours?
  • (16:26) Would you choose your profession again today?
  • (17:59) How much do you agree with the statement "learning is fun"?
  • (19:30) In which country would you love to travel?
  • (20:34) Describe your team in 3 words
  • (20:56) What is your favourite food?
PODCAST
E-Learning Brunch Podcast Host Kenneth Littlepage

By the way - Kenny is also the new host of the English Podcast "E-Learning Brunch".

 

”E-Learning Brunch” is a podcast about digitalisation and learning. Every two months, podcast host Kenny interviews a new, exciting person that is an expert, pioneer or trendsetter in the digital training world.

 

The podcast is made for human resource and learning gourmets, leaders, innovation managers and those who want to keep their finger on the pulse of the time.

RELATED CONTENT
job slot: sales vertrieb

Team members who support each other and celebrate successes together: That is very important for Sales Consultant Vildan from Switzerland.

More about  how he came to sales and how he spends his free time in the interview.

Photo of Ioana Precu

Only notorious naggers work in quality assurance? Not at all! In the new article of the job slot, QA specialist Ioana explains what icebergs have to do with her daily work, how she actually got to her job and what you need for it.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

Developing the learning
of the future 

How do we actually learn? What helps us to become better, which tools and strategies are there to make learning more efficient? How can learning be fun and made more individual?

Michael Schlothauer has been asking these questions since his studies in media informatics and throughout his 11 years at imc.

 

In the job slot he reveals what is hidden behind his title, talks about the latest learning trends and clears up false expectations where artificial intelligence can help learning - and where not.

job-slot product manager
MICHAEL SCHLOTHAUER

Job | Vice President Learning Solutions
Works in | Munich, Germany
At imc since | 2008
Superpower | Authenticity
Favourite food | Duck breast fillet with mashed potatoes and Brussels sprouts

JOB AND OUTLOOKS
Icon representing Office
Hello Michael, you have worked at imc over the years in various areas. Where have you been and what are you doing today? 

Originally, I started in consulting, then I was in international sales, then I became Vice President Sales Operations and for 3 years I have been in product management. So I've been around a bit and had the opportunity to get to know many different customers, imc departments and processes.

What exactly do you do as Vice President Learning Solutions? 

I lead a team of motivated people who have different tasks and work together to develop a solution for our customers. There are three levels: The product managers, the designers and the product owners.

Put simply, the product owners describe the customer's requirements in technical terms, agree it with the designers as a visible solution and the development team then implements it. The product managers are the direct interface to the customer, so they establish contact or identify requirements and needs. Identifying these requirements at an early stage helps with roadmap development.

 

That's where I come in:  Together with the team and the Executive Board, I define the roadmap and thus the future of our Learning Management System (LMS), the imc Learning Suite. To do this, I must coordinate with customers on the one hand, but also internally with colleagues and other stakeholders on the other. We then draw up the roadmap and process it iteratively every three months in so-called "Innovation Packages".

In doing so, we always try to maintain a strategic direction and look where the learning trends are going.  We define two to three pillars and everything we do is ideally designed to move closer to this goal and towards learning for the future. If we make sure that our products help our customers to love us, we have done everything right!

In one sentence, I am responsible for team leadership, release management and strategic product development issues.

What do you value most about your job? 

Interdisciplinarity. I work with such a broad spectrum of people, from designers, developers, project managers, customers to financiers and experts.

That's the big challenge at my interface, I need to speak a common language with everyone that help us to reach our goal.

EXCURSION: LEARNING TRENDS
You were just talking about learning trends. What are they now?  

The trend at the moment is moving away from face-to-face training towards more blended learning, from monoliths, i.e. large learning units to smaller learning nuggets, and a thirdlyfrom standard learning to ubiquitous and workplace learning.

Basically, we also think that soon there will be an increasing trend towards individual, competence-based learning, and social and workplace learning will also move more into focus. These are the four key trends that we have identified for ourselves and that we want to support with our tools and services from start to finish. Then, of course, there are topics such as artificial intelligence (AI).

What role does AI play in this? 

We see AI as an essential trigger of automation. AI can be very helpful where connections are difficult to establish and would be very difficult to administer manually. If, for example, you ask a question in a forum and I answer to you, you (hopefully) learn something from it.  AI can track the learning you have done and make it visible in the system.

For companies it is of course very interesting to know what every employee can do, especially on a non-formal basis, but rather informally. This is our starting point for the AI to establish these links and make them transparent.

Can AI also recognise what type of learner I am? 

As in many areas of learning management, AI can also support you here. Learning type recognition is basically possible without AI and has, for example, been practised for some time in "learning to learn" approaches in which a learner can learn more about his personal learning type.

AI helps to make learning type identification more efficient by freeing the learner from manual inputs or tests. It can automatically identify learning preferences and behaviours and correlate the resulting learning outcomes.

 

The topic is strategically particularly important in terms of increasing efficiency in learning and in terms of learning at the moment of need. It is about providing the most appropriate content at the right moment. Here it is necessary to identify the use cases in which the AI can not only help, but also demonstrably offers real added value.

To achieve this, our tools must seamlessly integrate with the learning content to create the optimal learning experience. This is not a self-runner, but one needs content production that is appropriate for the learning type as an essential prerequisite. The AI can only serve learner types with tailor-made content if it is also produced and available.
In other words, what is not there cannot be displayed. So, corresponding, as up-to-date content as possible must be integrated, which is then displayed by the system. Ideally, this content should also be as easy to create as possible so that it can be constantly updated.

This is another strategic topic on which we are working very concretely on, the development of an authoring tool. The aim is to make content creation as simple as possible so that every knowledge carrier can enter content into the system. AI will then automatically curate this content and recommend it according to the type of learner and competence.

SKILLS AND EDUCATION
Exciting, but let's go back to the job slot. Which skills are particularly important in your job? 

First, to understand all disciplines and to establish the connection between the individual disciplines. Second, to always serve the customer and third, to get the others on board as well.

When I talk to a designer, I am not allowed to express my personal opinion, but have to put myself in the customer's shoes, argue from their point of view and consider how I can make it as easy as possible for the customer. You need a strong customer focus and the passion to satisfy the customer.

On a scale of 1-10, how well did your studies or training prepare you for your current job? 

A clear 9. My study of media informatics fits my job perfectly, that was a very small course with only 20 participants and media production was directly combined with interdisciplinary subjects. I did video design, project management, marketing and programming.

So, I was able to get a good taste of all disciplines and at least got a good overview.   That's why people with a background in media informatics or educational technology are predestined for my and similar roles.

PERSONAL LIFE
Do you have a professional or personal role model? 

I find Apple as a company very interesting and both Steve Jobs and the current CEO are very inspiring and visionary. I think having someone like that as a supervisor is very motivating, you can really look up to such people and let them drag you along with them. I appreciate it when people know how to transfer their passion and visions to others.

eBooks, yes or no? 

I read eBooks on a regular basis, but I only take out the portions that really interest me. I only download eBooks when I have a specific need and then I only read technical books. I like real books better in my private life.

How much coffee do you drink a day? 

You could say too much.  About 4-5 cups.

Thank you very much for the exciting insights and good luck with the next challenges!

RELATED CONTENT
job slot: sales vertrieb

Team members who support each other and celebrate successes together: That is very important for Sales Consultant Vildan from Switzerland.

More about  how he came to sales and how he spends his free time in the interview.

Photo of Sim Kaur

Software developers are also just human, like Sim. She came to Australia from India and works for imc in Melbourne.

We talked about her daily work, cultural differences and personal role models.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

More than a notorious nagger

Interview with QA specialist Ioana Precup

"He's always the one who complains about everything, I think he should be a product tester, or go into quality assurance," I thought recently, when a friend had once again left out talking non-stop about his new smartphone.

 

However, my colleague Ioana Precup comprehensively explained, during an interview, that quality assurance means more than just consistent complaining. Ioana has been working at imc for two years as a Software Quality Assurance Professional.

I talked to her about why a positive attitude is immensely important for her, and whether there are any stupid questions within quality assurance or not.

jobslot qa quality assurance qualitätssicherung
IOANA PRECUP

Job | Software Quality Assurance Professional
Works in | Sibiu, Romania
At imc since | 2017
Superpower | Analytical thinking
Favourite food | Chocolate Cake

JOB AND DAILY BUSINESS
Icon representing Office
Hi Ioana, thanks for your time. Did you know what a role within Quality Assurance (QA) would involve when you applied for the job?

Actually, not that much. I had an idea what Software QA might imply, but I did not really comprehend the extensiveness of the job. However, when I saw this position advertised, I asked several people in a similar position what their role involves.

My brother is a software developer, so he gave me a detailed description of his role as a Software QA. It was different to what I expected - more complex.

So how would you explain what you do?

What I do is a combination of different things, and not as technical as you would expect it to be - at least not so far in my role. Basically, I'm responsible for testing our flagship product, the imc Learning Suite - Learning Management System. I help to ensure the quality of the product and identify any problems before the end client receives their version of it.

I will also check if the User Experience (UX) has been designed as expected. Additionally, I test the platform from both the learner's point of view, and the administrator's perspective.

For example, I will verify the creation of the learning processes starting from the simplest scenarios to the more complex ones, and the experience of the learner when it comes to their learning progress.

Can you summarise your work in one sentence?

QAs make sure that the User Experience is the one desired, by identifying problems early in the software development process.

So at what point does your work start?

QAs join a project when the requirements and specifications are written, by going through the documentation, providing feedback and developing the acceptance criteria. After the implementation has been completed, the testing phase / QA phase is done according to the requirements and acceptance criteria.

Software QA is an ongoing process, throughout the entire Software Development Cycle. Therefore, it is very important to communicate with the team members, because everyone who is involved in the development process has their own contribution.

What would you compare your work to?

Metaphorically speaking I would say each implementation is like an iceberg. What you see in the end is only the smallest part of the product development lifecycle. You have to really dive in, to see the entire iceberg, and that's part of my job as well.

It is interesting to see and be 'behind the scenes' to understand the processes, and how a feature is implemented. There is so much effort involved, and this was a totally new experience for me to be part of.

Before I joined imc, I was like everyone else - just an end user of different programmes or learning platforms, and I wasn't aware of the development lifecycle or constant maintenance that these products require behind the scenes.

On a typical working day, I do...

A lot of things! Starting from discussions with the developers and developing testing scenarios. There are twelve of us in the QA team, and each member is assigned to a development or scrum team.

I am assigned as QA for the technical consulting team, so I test the implementations which refer mainly to customisations of our standard LMS for specific customers. Currently, I'm the only member of the team, located in Sibiu.

My colleagues are either in Saarbrücken or Melbourne. We are a really diverse team but work extremely well together - constant communication helps a lot.

SKILLS AND TEAM
Which professional background should a person have for your job?

You can learn to be a QA professional. It's preferable to have a technical background, but I don't have one either. I studied Statistics applied in Economics and only learned some basic IT things during my studies, but not much.

To be honest, everyone can be a QA expert, because everyone can be an end user. We have colleagues with different professional backgrounds, and they are great Software QAs.

Complete the sentence: When I started working at imc, I felt...

Nervous, because this was a shift in my career. I learnt what my job would involve, but I wasn't sure if it would fit me. Nevertheless, it has been a positive experience which excites me every day, because the work is very dynamic.

What do you like most about your job?

The fact that I never get bored; I don't like repetitive stuff. There are always new implementations, new requirements - so you never test the exact same thing - the content changes.

And what I also love is that my colleges are open to all kinds of questions and never judge. At the beginning I felt like I was asking very stupid questions, because I don't have a technical background. I guess there were questions on a level like "is the earth flat or not?".

But the team never criticised my 'stupid questions', and instead took the time to explain the whole process to me.

Complete: When dealing with colleagues, it is especially important to me...

To be open-minded. We all think differently and have different opinions, but sometimes you just have to accept it, be honest, and also accept that other opinions might be the better option.

PERSONAL LIFE
What is the best way for you to relax after a stressful day at work?

By watching a movie! I love all genres as well as sitcoms. My mood dictates what to watch.

What's your favourite movie?

love Charlie Chaplin movies - I have seen them all. Other favourites include newer releases like "The Brothers Bloom" of "Four rooms".

Are you more sympathetic or un sympathetic to people who are like you?

Sympathetic! Everyone deserves the chance to be accepted.

E-Books, yes or no?

I'm open to E-books, I like that you can take so many with you when you travel. I couldn't completely give up traditional books, but eBooks are very practical.

Thank you so much for the lovely interview, Ioana, and hoping to meet you in person, soon!

RELATED CONTENT
job slot: instructional designer

Conceptual or instructional designer, editor for digital learning: there are many names for his job.

In this interview Philipp tells us what he really does and why he needs a lot of tact and diplomacy for some clients.

Photo of Michael Schlothauer

What does the future of learning look like? How can learning be fun and individual? Michael has been pursuing these questions at imc for 11 years now.

In the job slot he gives some answers and exciting insights into his everyday life.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019. I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

 

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

Software developers are also
just human

Interview with software developer Sim

Sim came to Australia from North India in 2014 to study and decided to stay in Melbourne. Since 2018 she has been working as a software developer in the Customer Solutions division for imc.

In our job slot  serieswe asked her a few random questions on various topics and talked to her about cultural differences, personal role models and indispensable tools.

job-slot software developer


SIMARJOT KAUR

Job | Junior Software Developer
Works in | Melbourne
At imc since | Mai 2018
Super power | Self-motivation
Favourite food | Indian cuisine

JOB AND DAILY BUSINESS
Icon representing Office
Hello Sim, thank you for your time. Let's start with the favourite question of all parents: What are you doing in your job?

As I explained to my father: Imagine you have a button in your car and when you press it, your car changes colour from black to red. My job is to program the button so that the car can turn blue.
It's the same with our Learning Management System (LMS), the Learning Suite. I am responsible for implementing the wishes of our customers in such a way that the Learning Suite is individually adapted to each customer's needs.

Which tool is indispensable for your daily work?

Intellij is a tool for programming languages like Java.

Was there a particularly funny situation at work that you remembered?

In general, there are sometimes terms that I misunderstand or jokes I don’t get. But I particularly remembered a situation in which I wanted to welcome a colleague from France. I have already learned that in Australia people kiss each other on the cheek as a greeting, which nobody does in India.

However, my colleague came from France, where things seem to be different again, and he wanted to kiss me on both cheeks while I was already sitting down after one side. That was quite funny.

EDUCATION AND CAREER
On a scale of one to ten, how well did your studies prepare you for your work today?

Five. There are so many things I didn't learn during my studies and what I had to completely rework here.

What makes working at imc special compared to other companies?

In other companies in Australia, I sometimes felt a bit left alone. Maybe it was because I came from another country. At imc, however, it is perfectly normal for there to be many different nationalities and for the international locations to work closely together.

Everyone is incredibly friendly and helpful and always supported me, especially at the beginning when I was a little lost. Not only the team in Melbourne, but also my colleagues in Germany were always there for me. I appreciate that very much and can therefore work much more liberated.

What's the most important thing you've learned in your job at imc so far?

Of course, I learned a lot about programming, but I also learned very much about project and time management.

PERSONAL LIFE
Let's come to a few questions about you as a person. How do you like to start the day?

I just like to start off positively and relaxed in the morning and always drink two glasses of water after getting up.

Do you have a professional or personal role model?

Yes, many even. Michelle Obama, for example, is a great woman, but the Indian astronaut Kalpana Chawla or the Nobel Peace Prize winner Malala Yousafzai are also extraordinary personalities.

In general, I admire all women in industry, but also mothers. All women are my role models, from whom you can learn something and who make a difference.

What is your greatest strength?

I can motivate myself very well and am not afraid of hard work or to stay longer, if necessary. When I've put something into my head, I really want to achieve it and I think it's great when the results are right in the end.

To which country would you like to travel?

Not a special country, but my dream is to see the whole of Europe - or at least as many countries as possible on the entire continent.

Your favourite movie?

An Indian film called "Pink". It's about my heart's issue women and equal rights; especially in my home country there is still a lot in trouble here. In some regions in India, for example, it is still frowned upon that women drink alcohol.

The film deals with exactly that and deals with a woman who drinks alcohol and is raped. The man and the lawyers then argue in court that the woman would have behaved inappropriately by drinking. I find such films very important to point out and change grievances.

Last question: E-books, yes or no?

30% yes, 70% no. Professionally I find e-books practical, but privately I like the feeling of having a real book in my hand, just better.

Thank you very much for the exciting interview and all the best for your future career!

RELATED CONTENT
job slot: instructional designer

Conceptual or instructional designer, editor for digital learning: there are many names for his job. In this interview Philipp tells us what he does and why lot of tact and diplomacy are important.

job-slot project management officer

"There are certain skills you should have for my job - and then there is what I bring on the table". In the video interview, Project Management Officer Kenny tells what he has learned during his career and what role his team plays for him.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: nadine.kreutz@im-c.de.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager