Photo of imc colleagues
Job Slot
Unique people. Random questions.

Living the dream as Hosting Engineer: career start with determination and plenty of high spirits

Even as a child, she dissambled computers and was curious to learn exactly how they worked. For Suwhathi Sutheswaran it was always clear that she would take up a technical profession. In the Job Slot interview, she reveals how she became a hosting engineer at imc and what she thinks of the supposed male domains in IT.

Suwhathi Sutheswaran

Suwhathi Sutheswaran

Job | Hosting Engineer

Working in | Saarbrücken, Germany

Worked at imc since | 2021

Super power | Determined, willing to learn & cheerful 

Favourite food | Dad’s home-made Indian food

imc Job Slot seperator job and career

Hello Suwhathi! First of all, welcome at imc. You only joined us a few months ago. Did you get off to a good start?

Thank you. Yes, my initial experiences were great. All my colleagues are extremely nice, and I’m thrilled about the welcome they offered. That was particularly exciting for me, because this is my first graduate job.

How did you hear about imc?

During my studies in Communications Technology, I sought advice on various jobs and graduate opportunities. I was unsure what exact role would suit me, as I take a fairly broad approach and have many interests. Even after completing some internships and holding various part-time jobs, I had still not quite figured out, which direction I should take.

My career advisor suggested I look at business consultancy, and I originally applied for that field with imc. My interview was very encouraging, and I was very much able to see myself in that role.

 

But then things took a different turn. It was quite funny. HR not only looked at the Consulting vacancy, but also at a position in Hosting. Since I have a sound base of technical know-how, they asked if I could also imagine taking on that role. I thought that was a really exciting idea. Soon after, I interviewed for that position with Matthias Fay, the Head of Hosting and now my manager. Again, it just felt right.

 

So, I was left to choose between Consulting and Hosting. The decision was not easy, but in the end, I went for the Hosting team – and I’m really happy there.

job slot chosing direction

What exactly do you do as a Hosting Engineer?

In very simple terms, hosting means providing webservices on the internet. In our case, that is our customers’ learning management systems. For the greatest part, these are hosted in AWS or Azure Cloud.

As Hosting Engineers, we are responsible for installing and monitoring these systems, make adjustments for changes and deliver software updates. We also carry out maintenance and ensure that all systems are up to date.

 

Other key aspects are database management and backups. It is always worth having a backup in case something crashes. It’s very much the same as with a personal computer. Right now, we are very focused on simplifying certain processes. Many tasks are still performed manually, and we aim to automate them, so they can simply run in the background.

What do you like best about your work?

I really like how versatile the job is, but also love how the different departments collaborate. For example, we are working closely with Support and Business Consulting. That allows you to gain a much wider range of insights, and I find that very exciting.

 

I also truly appreciate my colleagues making a great deal of time for me. Given that I’m just starting out in my career, I have to learn most things from scratch. Here, everyone supports me and really gives me a chance to grow into the projects and my responsibilities. That sort of development and encouragement is not something I take for granted. However, I want to do the job and I want to learn, and I think my colleagues know and honour that.

Job Slot Teamwork

What skills are particularly important in your job?

Naturally, an interest and a good understanding of technical matters are key. On top of that, it is important to focus on solutions, take responsibility, be diligent and stay focused. After all, we interact with sensitive client systems and data, and they need to be handled with great care.

 

I believe willingness to learn is a vital aspect, since the technology is always changing. That is something to always keep in mind – You never stop learning, you have to keep at it. Of course, team spirit and good communication skills are hugely important, but that applies to most jobs.

On a scale of 1-10, how well did your vocational training prepare you for your current role?

Well, I have to say, my degree in Communications Technology alone was not really enough. I did some additional courses on the side to feel more prepared while also boosting my prospects on the job market. Together, that probably adds up to a five.

Jobslot

Now, a few random questions going beyond your work itself: What are you looking forward to each day the most?

My fiancé lives in Paris, and we mostly speak on the phone after work. That always gives me lots of energy when I’m tired at the end of my work day. It also helps me wind down in the evening.

Please complete this sentence: To me, digitalisation means ...

Above all, flexibility. Our hybrid and flexible work model lets me choose whether I want to work from home or come into the office. That is very convenient.

What did you want to be as a kid and why?

I always knew I wanted to do something technical. As a kid, I was always tinkering with old monitors and computers. I desperately wanted to know what they look like on the inside, and how everything works. That made a degree in that field an obvious choice.

What is your favourite movie?

I really like all types of movies, from action through romance to comedy.

Who do you look up to in your professional or personal life?

Back in my university days, I watched the anime series One Piece. It very much appealed to me. It’s about a boy called Luffy who is travelling the world in his search for a treasure that is said to be impossible to find. Yet, he never gives up. It really inspired me, and I could somewhat identify with that: I am also very determined and ambitious, and I never give up. I doubt I would have come this far without those traits.

 

Apart from that, women in IT always inspire me. You often hear that women are still an exception in this sector, or even that IT and women are different worlds. That view couldn’t be further from the truth. While I think we have a long way to go, a few inspirational women have already achieved a lot.

Final question: Which country are you most keen to visit?

I definitely want to go to the USA, Australia, Singapore and Southern Europe.

 

Thank you very much Suwhathi and all the best for your future career!

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job slot: instructional designer

Career hoppers welcome

Conceptual or instructional designer, editor for digital learning: there are many names for his job.

In this interview Philipp tells us what he really does and why he needs a lot of tact and diplomacy for some clients.

Work or study?

How to become a Media Designer – with an  Apprenticeship or degree? Vanessa Pesch also faced these question after having finished school.

In the job slot she tells, why she decided for an apprenticeship in imc's content team.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Jobslot Logo

Contact person

I have been working in the Marketing & Communication Team at imc since March 2019.

Communication, creating unique content and social media are my passion.

 

"One can not not communicate" - Paul Watzlawik.

To explain complex content in an understandable way and thus make the topic of e-Learning accessible to everyone is an exciting challenge every day.

 

Privately I love to read, play poker and travel a lot.

I am always happy to receive feedback or suggestions.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
imc employees conducting business admin
Article
Trainee Office Management

Traineeship in Office Management – A qualification that opens many doors

From the perspective of a trainee

Marc Müller, imc

imc AG offers vocational training in a range of fields. This includes IT, new media, and accounting. One of those trainees is me, Marc Müller, 24 years old.

 

Since I’ve always been good with numbers, I was looking for a traineeship that would allow me to utilise this talent. I decided on a traineeship as office management professional with a business management and controlling elective. Thus, the Finance department became my primary place of work for the next 2.5 years, but I was also able to contribute my skills in other departments.

My early days at imc: From intern to trainee

I was given the opportunity to gain some experience with imc before starting my actual vocational training. During my interview, I was offered the opportunity to do a 3-month internship first, so I could gain insights into the profession and the company. After these 3 months, I already knew that both role and employer were a good match for me. Especially the positive atmosphere at work inspired me. The actual traineeship started in August 2019.

 

In the course of my internship, I had already become familiar with the processes and workflows in my department, allowing me to take on my first real tasks from day one without relying on people to explain everything to me. Initially, those tasks were limited to accounting files – invoices, bank statements and similar documents. However, I was soon assigned more complex tasks to complete independently. I learned how to work with SAP and how to record all accounting processes in that software.

Of course, help was always on hand if I was stuck, and someone would go through the issue with me. As time went on, I became more and more independent, and even took on the creation of the full payment run, that is the payment of all due invoices. This was then checked and transferred to the banking program for payment.

imc employees

A journey through the company

One thing that stands out with an office management qualification is that I could gain knowledge in various departments. My trainer Markus Dilly introduced me to controlling tasks and things like proper invoicing. I also created order confirmations for accepted offers and created the relevant projects in a special online tool.

 

I completed work placements in three different imc departments, each lasting 4-6 weeks. An experienced team member would be assigned to me as a mentor for each placement, who would walk me through the tasks and particularities of that department.

 

First up was Sales. Here, I gained first experiences in dealing with customers. While I didn’t call companies myself, I often listened into the telephone meetings. I learned how to best present the benefits of our products to win over the customer, and how to react when the tone gets a little rougher.

 

In the secretary’s office, I processes incoming and outgoing post, as well as orders for individual imc employees. The corona pandemic cut my time in this department short, and since we also fast-tracked my traineeship, it was time to move onto the next area.

 

My time in Marketing was far more creative than in other departments. I learned how to create Instagram stories and write articles for our website. I was also shown how to create public awareness for our company, as well as inform colleagues within the company about the latest developments.

 

Marketing Team with Marc Müller

l.t.r: Carlotta Pudelek, Marc Müller, Sara Emosivwe, Doreen Hartmann, Nadine Kreutz

Digital lessons and flexible work

2 days a week, I went to vocational school, which would change things up a bit. We acquired a foundation for our future professional life. Subjects ranged from accounting through human resource management to marketing, and also covered all sorts of tasks expected in an office environment.

 

The school had to close due to the pandemic, and face-to-face classes were suspended for almost 1 year. We switched to an online format with lectures and exercise sheets to fill the gap as much as possible. Nevertheless, I was glad to finally return to school.

 

Of course, we also felt the pandemic at imc, but at least the home office arrangements allowed me to keep working from home. I only had to come to the office once or twice a week to print off documents and process accumulated files.

... and after qualification?

I have now arrived at the end of my traineeship, and I am now thinking about the next steps for my career path. I am thrilled to know that I have a very good chance of a permanent role in Controlling – the area my trainer works in. That means, I can stay with imc in the future. Thanks to my great colleagues and the variety of the tasks, it never gets boring here.

RELATED CONENT

Work or study?

This is a question many students face after graduating from school. This was also the case for Vanessa Pesch, who completed an apprenticeship as a media designer at imc and tells us more about it in the interview.

imc employee Doreen Hartmann

Being a working student at imc

In the Job Slot, Doreen Hartmann, a former working student in marketing, talks about her journey from being a working student job at imc to a full-time employee.
IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Jobslot Logo

Contact person

I have been working in the Marketing & Communication Team at imc since March 2019.

Communication, creating unique content and social media are my passion.

 

"One can not not communicate" - Paul Watzlawik.

To explain complex content in an understandable way and thus make the topic of e-Learning accessible to everyone is an exciting challenge every day.

 

Privately I love to read, play poker and travel a lot.

I am always happy to receive feedback or suggestions.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
entertaining employees
Insights
From a Working Student at imc

My journey as a working student at imc: More than making coffee and photocopies

Opening the doors to my dream job with a little courage and motivation

At university, theory is often the main focus, while practical application is skimmed over at best. That’s why it pays to arrange an internship or student job in a company – and it’s never too early to apply for that. This prepares students for their future professional life and helps to avoid the struggles frequently experienced when looking for an entry-level role. Quite often, it is these very jobs that become a ticket to the dream job.  

  

That is exactly what happened to me – Doreen Hartmann, former working student in Marketing at imc AG. In this article, I will share everything about my journey at imc and how motivation and courage can become a recipe for success. But let’s start at the beginning... 

Doreen Hartmann imc

Doreen Hartmann

Junior Marketing and Communications Manager at imc since October 2021

Motivation and preparation beat professional experience

In September 2019, I had not long started my business administration degree at Saarland University in Saarbrücken. The perfect time to figure out what I wanted to do after graduation and gain some early work experience in that field. Of course, that meant I needed a student job.   

 

All said and done. In my degree course, I really liked marketing and management. I’m not much of a number cruncher and generally have more of a creative mindset. Therefore, I started looking for a student job in marketing. Soon after, I noticed a vacancy posted by imc. However, I was unable to meet all requirements listed in the job profile, because I had only worked in catering and retail – as many students do.   

 

I still tried my luck regardless, and soon received an invitation for an interview! A job offer followed just three days later, and I clinched a contract as a working student in the Marketing & Communications department. While I lacked professional experience, I scored with good preparation, dedication, and motivation. That was the first step in my journey with imc.   

Student Hats Breaker Image

Starting from scratch: Back to learning, learning and more learning

I started my student job in October 2019 with little marketing knowledge, but a generous helping of enthusiasm. The first few weeks were marked by a wealth of new expertise, comprehensive processes I needed to learn and incomprehensible terminology. I somewhat felt as if I was back at school. It seemed like I had to start from scratch and learn everything anew. As I would later find out, this did pay off.  

  

Initially, I was given minor tasks like copywriting for our social media channels, event preparation and smaller research tasks. At this point, I was also introduced to a new marketing automation tool – and I was involved in its implementation from day one. I could participate in all workshops, which afforded me the opportunity to gain sufficient knowledge so that I could take on my own tasks.   

Stepping out of the sidelines and into the action

My area of responsibility gradually and consistently grew, and I was soon entrusted with my first own projects. I had the opportunity to help implement our new website and handled our internal “success ticker” that informs imc employees about the previous month’s achievements. I also took on the editing of use cases for our main product – the imc Learning Suite – and the preparation of our external newsletter E-Learning Insights that keeps anyone interested in e-learning up to date on the latest e-learning trends. We all live by the motto: “Get involved! There are better things to do than making coffee and photocopies!”

imc Marketing Team

From disasters to showpieces

With that, my responsibilities also increased. If you were being very diplomatic, my first newsletter creation might pass as having room for improvement. Looking back, it was a bit of a disaster. Thinking about how my work is sent out to hundreds of people and that errors cannot be rectified did not help, and it made me nervous. But we all know: Practice makes perfect, and challenges help you grow.   

  

That is exactly how my newsletter disaster developed into a newsletter showpiece, and only a few weeks later, I was not only permanently responsible for our E-Learning Insights Newsletter, but also for our exclusive customer newsletter.   

My impression: At imc, working students are full-fledged team members

In my personal experience, imc considers working students full-fledged members of the company. Instead of simply delegating unthankful tasks, people at imc take great care to ensure working students learn and develop. You participate in monthly team meetings, project-related activities and internal events. Of course, the benefits don’t stop with work: We all love our CandyBar, additional leave and employee discounts. Interacting with colleagues is a way of life: Colleagues from different departments enjoy a quick chat in the kitchen while making coffee, catch up over lunch or toast to the weekend on a Friday afternoon. 

Doreen Hartmann imc
At imc, all working students are part of the team – and that feels great!

Flexibility and personal development

As a student, flexibility was also extremely important to me, as I had to juggle university life, work, and leisure. The company was very flexible and let me set a schedule for the days and times I would come to the office to ensure that my work did not compromise my studies. Especially during the often stressful exam period, the option to move working days and make up the hours in the semester break was available.

 

Personal development and networking across city and country boundaries is also made easy. Various internal employee programmes are available to all employees, and that specifically includes working students. That includes the Brand Ambassador Programme, as well as various projects and events on Diversity and Female Empowerment which strengthen diversity in the company. Other activities, internal events and regular updates from the Executive Board strengthen solidarity and team spirit, which is a top priority in the imc Marketing Team anyway. At imc, all working students are part of the team – and that feels great!

Degree in the pocket ... and now?

My degree course was coming to a close, and I kept asking myself: What next? Thankfully, imc offered me a position as Junior Marketing & Communications Manager, allowing me to continue my journey. At the interface between Marketing and Communication, I will now support my own campaigns, maintain internal channels, and even start my own coverage of certain topics in addition to my existing projects.   

  

I can also apply the marketing knowledge gained as a working student in global processes and product campaigns, guaranteeing 360-degree training. As a permanent employee, I also benefit from the flexibility of hybrid work, and am free to decide whether I want to work from home or come to the office. Now, exactly two years after I started my student job, I’m sitting here, writing my very first article about my early days at imc, looking back at my journey in satisfaction. 

imc Marketing Team

My tip: Go for it!

Finally, I want to send everyone toeing the line for their start into their professional on their way with this piece of advice: Go for it! Work experience is not always the be all and end all. Motivation, interest, and ambition will often count for more. Let’s be honest: When a company is hiring, they will often ask for specific knowledge and skills. Yet, you have to start somewhere. If nobody gives you a chance when you enter the job market, where is that experience meant to come from?

 

So, let’s hear it for all companies that open the door for us students and newcomers and let us enter the professional world! Looking back, I highly recommend seizing this opportunity during your studies.

 

 

What are you waiting for? Apply before someone beats you to it!

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Work or study?

This is a question many students face after graduating from school. This is also the case for Vanessa Pesch, who completed an apprenticeship as a media designer at imc and tells us more about it in the interview.

...From the perspective of a trainee

What does an apprenticeship in office management really look like? Marc Müller, trainee for office management at imc, tells us exactly and reports on his path and his experiences during the training.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Jobslot Logo

Contact person

I have been working permanently in the imc Marketing & Communication Team since 2021. The mix of creative content creation, social media and online marketing activities is what excites me most about my job.

 

My goal is to inspire people with creative and innovative content and to make the imc brand more tangible.

 

My passion besides my job? Travelling a lot and discovering the most beautiful places in the world. I'm always happy to receive feedback or suggestions at [email protected]!

Doreen Hartmann imc
Doreen Hartmann
Junior Marketing and Communication Manager
Photo of imc colleagues
Job Slot
Interview with a learning strategy expert

“The users decide whether or not a learning offer is successful”

It’s all about the people: Why introducing a learning management system is more than just getting another software.

“When companies introduce a learning management system, they need to understand that it is more than just another software. The objective must be to help people master the tasks they face in their job,” says Uwe Hofschröer, Head of the Learning Strategy Consulting Team at imc. In this role, he offers companies holistic advice on all aspects of digital learning.

 

He strives to place the employees at the heart of the offer, rather than the system or learning content. In this Job Slot interview, he also shares how he arrived at this job, and why he might as well be a note pad.

Uwe Hofschröer

Uwe Hofschröer

Job | Head of Learning Strategy Consulting

Working in | Essen, Germany

Worked at imc since | 2017

Super power | Virtually interested in everything

Favourite food | Apple cake

Jobslot

Hello Uwe! Your job title sounds a bit like buzzword bingo. What exactly is it about?

The job title is rather abstract because it covers a broad spectrum of topics and tasks. The basic idea of learning strategy consulting is that we support customers whenever they face a more complex issue. Rather than offering advice on the introduction of a learning management system (LMS) or the key aspects of content development, learning strategy consulting focuses on the development of a holistic learning offer.

This is particularly relevant for companies making a fresh start with their digital learning offer and companies with little experience in this field. We help them consider all aspects and create a framework. Even larger companies will face new issues from time to time, and we then help them address these.

Can you give us a specific example for topics you get involved in?

Digital onboarding would be “our thing.” It is a fairly new topic for many companies. Of course, you can hire a concept designer to create a training course for you. The difference is that we are looking at the learner experience as a whole, rather than just the training course itself.

The learners are at the heart of the offer, and we need to start by identifying their needs. What content do they need? Which learning formats are suitable? How do these need to be designed? Next, we naturally examine how the training can be embedded in the LMS: How do we integrate it into the learning paths? How is the training presented? What interface does the learner see?

 

We are not restricting our evaluation to the content or the LMS but consider the entire learning journey. In a nutshell, learning strategy consulting covers traditional consultancy and needs assessments, analysis, and concepts design. We often support client projects for longer periods, coordinate the implementation or act as sparring partners.

Uwe Hofschröer
The learning status “completed” means nothing.
Uwe Hofschröer
Head of Learning Strategy Consulting
imc AG

Is your offer geared towards medium-sized companies or major corporations?

It’s not really clear-cut like that. Naturally, many SMEs never paid much attention to digital learning in the past and are keen to catch up now. Corona has certainly given many a big push in that direction.

However, many big corporations with a considerable track record in corporate learning and entire departments dedicated to learning and development are trying to move on from their focus on traditional face-to-face training. They might have employed the odd web-based training course, but now realise that this entire field is changing.

 

They will often lack experience or expertise in switching to hybrid or digital concepts and integrating them in a meaningful way. It’s also worth noting that attitudes towards proofs of learning success are changing.

The learning status “completed” only means that the learner has completed the training course. It offers no indication of whether the learner actually understood the contents or whether it will help them in their daily work.

imc Job Slot seperator job and career

How do you get a job like yours? What is your professional background?

Initially, I studied social sciences, aiming to do something in the field of journalism. However, I quickly realised that I’m not really cut out for that and took various courses in other fields as part of my degree. That also included technology, sociology and business management. In the early 2000s, I joined a research team examining what was a revolutionary subject back then: How universities can leverage the internet.

 

You could say that was my first venture into the world of digital learning, even if that term did not yet exist at the time. After this project, I took on a job as a concept designer with a professional development agency, where I initially created online and sales training, as well as early software training. After some time, I was given accounts that required me to support digital handbooks for car dealers. This gave me an insight into software projects and concept creation for learning platforms. I also learned how these platforms and courses are rolled out in large companies. It was a great learning experience.

 

Then, I joined imc. My background – especially the experience and insights gained with various customers and projects – helps me a lot in my current role.

I have to say that seven – or even five – years ago, I would never have thought that a job like this would exist. Back then, the professional development design and strategy was very much a company’s inhouse competence. However, the demand for multi-faceted consultations is increasing rapidly, not only for technological issues. The entire field of learning and development is quickly gaining ground – and complexity. It is difficult for companies to cover all the relevant aspects.

Uwe Hofschröer
Only the users decide whether a learning offer is a success or a failure.
Uwe Hofschröer
Head of Learning Strategy Consulting
imc AG

What do you especially like about your job?

It is always exciting and full of surprises. Each project and each set of customer requirements is different. There is very little routine. You need to engage with the customer and be tactful to find out what they need.

It also works in my favour that the job is very generalist in nature. I’m not a subject-matter expert. I know a lot of things in many fields, and somehow need to bring those pieces of knowledge together. All the different aspects – technical details of the LMS, different learning formats, change management processes – impact the learning culture as well as the corporate culture. We bring them together.

 

One thing that is extremely important to me, and I always try to convey to our customers is this: Neither a system nor a specific training course are at the heart of corporate learning. It is about the people. Employees want or need to learn something to do their job better. Their needs must therefore be a top priority.

After all, only the users decide whether a learning offer is a success or a failure. If they don’t see something that helps them, the offer is wasted.

Jobslot

That’s an interesting take! Now, I have some random questions for you. Ready? What is the most unusual thing you experienced in your job?

I found myself in a rather odd situation shortly before I joined imc. I was still working for my previous employer but had already handed in my notice and signed my contract with imc. My boss was aware of that, but the customer we had a meeting with that day had no idea. The purpose of the meeting? Helping them choose an LMS. Various providers pitched their solutions, including Sven R. Becker who is now on the imc Executive Board, but was Head of Sales at the time. While we both knew, the customer was unaware of my upcoming change of employer. Fortunately, the customer had to use a different tender procedure, so I was “off the hook” and did not have to make a recommendation on which system to choose.

Please complete this sentence: When dealing with colleagues, what matters the most is ...

... lots of communication, creating as much clarity and transparency as possible. While not always easy in practice, I also think a degree of composure, a reasonably relaxed attitude is important. We are all human. Mistakes happen and there has to be room for that. It’s OK. It’s part of the learning process.

imc coworkers

What do you think your colleagues appreciate about you?

I would say my candour and my rather positive mindset.

If you could choose again, would you still decide on the same job?

Yes. It offers variety, is challenging and puts me in touch with many interesting people.

Sweet or savoury?

Savoury. I love my peanut puffs.

If you were an office supply, what would you be? Why?

I would likely be a note pad because it is extremely versatile. Note pads are also a great reminder that it’s worth keeping duplicates and older things. The mere existence of digital equivalents need not mean that they are better.

 

 

Thanks for the great insights, Uwe and all the best furthermore!

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Photo of Michael Schlothauer

Developing the learning of the future

How do we actually learn? What tools and strategies are there to make learning more efficient? How is learning fun and can it be made more individual? We talked to Michael Schlothauer about these and other questions.

Conductors of the Software Orchestra

The conductors of software and heroes behind the scenes: That's what product managers actually are. Like Lia Ghita from Sibiu, who as product manager is jointly responsible for imc's main product, the imc Learning Suite.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Jobslot Logo

Contact person

I have been working in the Marketing & Communication Team at imc since March 2019.

Communication, creating unique content and social media are my passion.

 

"One can not not communicate" - Paul Watzlawik.

To explain complex content in an understandable way and thus make the topic of e-Learning accessible to everyone is an exciting challenge every day.

 

Privately I love to read, play poker and travel a lot.

I am always happy to receive feedback or suggestions.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

What number crunchers and financial heroines see behind the numbers

Interviewing two members of the finance department who refuse to match the stereotype

The thought of analysing figures and tables in a structured manner and carefully checking cash inflows and outflows makes many people shudder. However, if we all had that attitude, it would be hard to avoid descending into chaos. That is why people like Xenia Reiter and Markus Dilly are so important. They both work in the finance department at imc Saarbrücken, and offer us an insight into their work and different areas of responsibility. They share what makes their role so attractive to them.

Xenia Ritter, imc AG

Xenia Reiter

Job | Accountant

Working in | Saarbruecken, Germany

Worked at imc since | 2019

Super power | cheerful and willing to help

Favourite food | Pelimeni (Russian speciality, filled dumplings)

Markus Dilly, imc AG

Markus Dilly

Job | Head of Controlling

Working in | Saarbruecken, Germany

Worked at imc since | 2012

Super power | Reliability

Favourite food | Pizza & Burger

imc Job Slot seperator job and career

Hello, you two! I am so happy you could find the time! Tell us about yourselves and your tasks.

Xenia: I have been part of the Accounting team at imc since 2019. I am responsible for all accounting matters of the company in Switzerland, the UK and Singapore. That includes all the tasks in connection with the monthly and annual financial statements, as well as the advance VAT returns in each country.

Markus: I started as a working student in Controlling in 2012, and took on a permanent role in 2015. I recently started leading a small team comprising our two trainees, our working student and a junior controller. I am also responsible for international invoicing and procurement management, and admin the Projectfacts system we use as a time recording and invoicing tool and to record holidays. Sales enquiries and client projects also come together in Controlling. On top of that, I support our line manager Peter in the preparation of monthly and annual financial statements.

Let’s get a bit more specific. What does your daily work look like?

Xenia: Like in any accounting role, I check lots of receipts and supporting documents. I am also responsible for the salaries in “my” countries, check and post bank statements, credit card statements, cash advances and so forth. While that might sound a bit monotonous at first glance, I look at it like this: The figures illustrate the interrelationships and reflect corporate actions. My job is to check if everything matches up, specifications are complied with and question transactions if necessary. Even though the work flow is always the same, it is important to check it each time and pay attention

Markus: There is no such thing as a typical day at work for me. I have no big project to keep working on, but many different tasks. Some tasks come in almost on a daily basis – giving new colleagues access to certain systems, assigning order numbers or creating new contracts or projects in our systems.

 

I am also often in contact with Sales, and we check things like contracts or quotations together, highlight particularities and check if the order value is adequate for the scope of the order. As the process from order creation through invoicing to booking the invoice in SAP is supported by various systems, coordination with my colleagues is very important.

Finance Department at imc

Did you always know you wanted to work with numbers?

Xenia: Yes, absolutely. I always wanted to work in accounting. I really enjoy it. I like numbers and what is hidden behind them. We also have a great team, collaborate in great harmony and always support each other. I am really comfortable here. I also handle all financial matters at home, and am in charge of accounting for the martial arts club I run together with my husband.

Markus: I suppose. I always knew that I am good with numbers and would study something in that area. But if you asked me for my dream job, I’d probably go off in a different direction – like games journalist or games designer. However, I am realistic and was very aware of my strengths and weaknesses at a young age. I know my way around the figures, I always enjoyed it to play with numbers, so my business degree was an obvious choice. And since imc is also involved in gamification, I did find my place!

Let’s talk traineeships: Markus, you said you first came to imc as a working student. How did that work?

Markus: Yes, I first did my Bachelor in Technical Business Management in Zweibrücken, and then embarked on a Master’s with a Finance major at Saarland University. While studying for my Master’s, I visited an on-campus job fair and started talking to Scheer GmbH. Back then, they had no vacancies for student jobs, but they were nice enough to forward my application to imc. So I joined imc in a roundabout way – and stayed.

EDITOR'S NOTE

Like Scheer GmbH and several other companies, imc AG belongs to the innovation network of Scheer Holding. Prof. Dr. August-Wilhelm Scheer is Managing Director of Scheer Holding, Founder and Chairman of imc's Supervisory Board.

Xenia, your application process was a bit unusual. What was special about it?

Xenia: I left another job to join imc, and was pleasantly surprised by the speed of the recruitment process. Back then, I called Melanie in HR to clarify a couple of questions I had about the vacancy. I then emailed my application, and two days later, I attended a job interview with Melanie and our line manager Peter. The following day, I already received my job offer.

HR Department at imc

On a scale of 1-10, how well did your vocational training prepare you for your current role?

Xenia: Looking at the business degree itself, I’d say an 8. I gained an excellent overview and was introduced to many topics. Practical things, like how to structure a balance sheet or what sound accounting practice entails – I use that every day. I still remember that one of my first lectures was on this topic, and I loved it. Even though I had some difficulties with debits and credits in the beginning, it was all logical once I got my head around it.
We also learned to develop some sensitivity towards certain issues, and were shown practical examples to highlight potential stumbling blocks.

 

Of course, a lot is learned on the job. Every company will have different requirements for line managers, workflows and practical applications. All you can do is pick it up as time goes by.

Markus: No more than a 6. I would say that studying is more about teaching yourself and learning to be self-disciplined. Of course, you gain specialist knowledge and learn the terminology, but there are stark differences in how that is applied in different companies. University only scratches the surface. You really only delve into it on the job.

What do you appreciate most about each other?

Xenia: Markus is always positive. No matter what issue you ask him about or report to him, he always has a solution and never leaves you hanging with your unanswered questions. You can always rely on him. He knows his stuff and never gets flustered, even in stressful situations.

Markus: There is this stereotype of finance people hiding away in some dark chamber, refusing to talk to anyone and seeing nothing but their figures. In our department, you won’t find any of that. We have a great atmosphere. Xenia is a particularly cheerful and happy person and always willing to help. Her expertise is very broad and she is always willing to listen. It’s great fun working with her!

Jobslot

OK. Now I have some random questions for each of you. Markus, what characteristics or skills are particularly important in your job?

Markus: You should be precise and – maybe even obsessively – pay attention to detail. You need to be reliable and love numbers. Strong perseverance is never amiss, either.

What's your favourite way to start your day, Xenia?

Xenia: Open the windows and have a coffee! I’m usually the first one up, and like to enjoy the tranquillity for a while in the morning before my family wakes up.

imc coworkes meeting for a coffee

Markus, what's your favourite movie?

Markus: Great question – I love movies! In general, I totally dig Tarantino films, but if I have to pick my two favourite movies, it has to be Pulp Fiction and Fight Club.

Xenia, which imc office would you like to visit?

Xenia: I imagine Singapore must be beautiful. Having said that, I would also like to go to Switzerland. That would be a great contrast. London should also be quite interesting.

Markus, your top 3 hashtags for the imc?

#creative #learning #empowerMe

A final question for Xenia: Who is your best-dressed colleague?

Xenia: That’s difficult to say in these times when you rarely see each other in the office. But Kerstin from Marketing always looks rather neat.

 

 

 

Thank you very much to both of you and all the best for your future!

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IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Jobslot Logo

Contact person

I have been working in the Marketing & Communication Team at imc since March 2019.

Communication, creating unique content and social media are my passion.

 

"One can not not communicate" - Paul Watzlawik.

To explain complex content in an understandable way and thus make the topic of e-Learning accessible to everyone is an exciting challenge every day.

 

Privately I love to read, play poker and travel a lot.

I am always happy to receive feedback or suggestions.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

From Mad Men to Math Men – the perfect combination of creativity and data analysis

Interview with Marketing Brand Manager Gijs Daemen from imc London

Whenever I do the job slot interviews with my colleagues, my last question is: “About which team would you like to know more?” And very often the answer is: “Well, actually about Marketing because I do not really know what you do – except for interviewing people.”

 

But, as it is quite hard to interview myself, I decided to talk to my dear colleague from London. Gijs Daemen joined the Marketing team in September 2020 as a Brand Manager and is in charge of the marketing for the UK, the Netherlands and Belgium. He explains what cycling has to do with his job, why digital Marketing nowadays is a little nerdy and he reveals his all-time guilty pleasure.

Gijs Daemen

Gijs Daemen

Job | Marketing Brand Manager

Working in | London, UK

Worked at imc since | 2020

Super power | "Polderen" (The Dutch version of ‘finding compromises’)

Favourite food | All crisps and all Italian food and drinks

Jobslot

Hi Gijs, thanks for your time! First, I think it is helpful to explain the structure of imc’s Marketing and Communications team. How would you describe that?

Marketing and Communications work closely together and have overlapping goals and responsibilities. In general, our communal goal is to make sure that people in our target audience know that imc exists.

They need to know what we do, which products and services we provide and how our products can support their organisations. And of course, they need to know where to find us and how to reach us.

 

For marketing, the end goal is simply selling our products. In Business-to-Business (B2B) marketing that boils down to lead generation; we try to filter the right people out of the crowds and then we hand these “leads” over to Sales, who will do the actual selling.

 

For communications, the final goal is not necessarily sales related. It is also about informing external and internal audiences. For example through social media, internal communication or by dealing with press and other public relations.

Can you describe the term “lead” in more detail?

Basically, a lead is a relevant person in our target audience with a certain interest in imc and our products and services. The most important thing about leads is that you need to distinguish different types of leads. The two main categories are Marketing Qualified Leads (MQL) and Sales Qualified Leads (SQL).

 

An MQL is a relevant person who shows an interest in imc, but she/he does not necessarily have an immediate need or a purchase intent. An MQL might just be looking around, reading up on some topics, downloading a whitepaper, signing up for a webinar, etc. But that’s it… at least for now.

An SQL on the other hand, does have an immediate need or a purchase intent. They did their homework (when they were still an MQL), they know what they want and they are ready to talk to Sales now.

 

It is important to make this split in order to manage expectations and to avoid confusion between Marketing and Sales. On average, only 3% of the people in your target audience qualifies as an SQL.

The other 97 % is not ready to buy (yet), but that does not mean that you shouldn’t pay attention to them. On the contrary. You want to stay in touch with them, to make sure that they will think of imc as soon as they get to the SQL stage.

 

In other words, you need long-term strategies to make B2B marketing work. And that can be quite challenging.

Bike with windmill

Ok, now we have jumped deeper into the topic already. But let’s take a step back. How would you describe your job to your grandparents?

I would probably make a comparison with the shop they used to have in the village that I grew up in. The shop itself would represent the Sales department and my job would be to cycle (I’m Dutch after all!) around the surrounding villages to talk to people in order to find out who the potential customers are.

 

I will tell these potential customers why they should go to my grandparents’ shop, where they can find the shop and who they should ask for. That is basically what I do. Except I don’t have to cycle around the villages anymore. To be fair, I don’t even have to talk to people to find out if they are interested, because our mutual friend Google told me all about them already.

Job Slot office life, seperator

What does your typical working day look like?

Often the day starts with meetings because of the time difference between me and my colleagues in Asia and Australia. Then I check the performance of the running marketing campaigns and if there are any urgent things to do. After that, I try to find a 3-hour-slot in which I can work – uninterruptedly - on one of the bigger tasks on my to-do list.

 

These are things like analysing and optimising the results of long-term strategies, like Search Engine Optimisation (SEO) and conversion optimisation. The rest of the day is mostly filled with all kinds of smaller tasks and daily routines such as preparing for upcoming events, meetings or webinars, testing new messaging, answering emails, etc.

Which character traits are particularly important for your job?

I think patience and persistence are very important. As I mentioned earlier, B2B-marketing relies heavily on long-term strategies. Marketing and Sales cycles are long and your efforts do not instantly pay off in leads or sales.

It is not like selling consumer products on Amazon. That makes it important to define a long-term strategy and to stick to it. You can constantly test, change and optimise different tools and new channels, but your overall goal and strategy should be clear and consistent. And that is not always easy, so patience and persistence are essential.

What do you especially like about your job?

What I find quite funny is the image of marketing people. Some people still seem to think that marketing people are like Don Draper from Mad Men: Slick men in suits day-drinking whisky in the office. But it is quite the opposite. I identify more with beardy nerds in unironed t-shirts staring at statistics all day.

 

It’s more Math Men than Mad Men I’m afraid. But that is what makes it so interesting for me. It is a combination of creativity and analysing data. You need to be creative to solve problems, to reach the right people, to find the right messaging, but you also need to analyse data.

It is not just being creative for the sake of being creative, but there are clear goals to be achieved. The data is helping you to do that better, quicker and/or more efficient. That is what I like a lot about this job.

nerd with laptop

Which professional background and knowledge do you need for your job?

My job title can mean something completely different in every company. Here at imc a Brand and Marketing Manager is responsible for all brand and marketing activities in a certain region, so you need to know a bit of everything.

I used to work for different marketing agencies in which I worked for over 50 different companies in various industries and different countries. I have had all kinds of roles from marketing strategy to data analysis and from content creation to performance marketing, so that gave me broad marketing experience. That comes in real handy in my role now at imc.

 

In terms of studying, I started with a Bachelor’s degree in Communication and Multimedia Design, followed by a Master’s in Business Communication and Digital Media. My time at the university taught me a certain way of analytical thinking, researching and problem solving, but – to be honest – the actual skills I need on a day-to-day basis I didn’t learn at uni, I learned them on the job.

What makes working at imc special compared to other companies?

What I really like about imc is the size. It’s a multinational company but equally it is not that big that you become this anonymous little piece of a puzzle. At imc you are part of a team and part of the bigger picture, in which you can really make a difference. I love that.

Jobslot

Tell us a little more about yourself. What did you want to become as a child?

While my friends wanted to become cool things like policemen or firefighters, I wanted to become a fiction writer. I told you I was a nerd…

What is the best way for you to relax after a stressful day at work?

Running. It keeps me fit and helps me to clear my mind. Since Corona I have set my goal to run at least 25 km a week plus at least one half marathon every month.

What's your favourite movie?

I could give a sophisticated answer or name some Tarantino or Guy Ritchie movies (which I love), but in the end, my all-time guilty pleasure is Dumb and Dumber…

Your favourite Netflix series?

At the moment, my girlfriend and I are rewatching all episodes of the Big Bang Theory. Who doesn’t love Sheldon?

Jazz or rock?

Rock! I am always very impressed by the skills of many jazz musicians, but I feel like I don’t understand the music very well. After a 20 minute improvisation I’d quite like a hook, a chorus or some kind of structure again.

So, I prefer rock. I used to play bass guitar in various rock bands, but I actually play on a Fender Jazz bass, so – in a way - there is still a bit of a jazz influence.

And finally: Your team in 3 words?

"Faces On Teams". As I started working for imc during the pandemic, I met most of the team members only through video calls on Microsoft Teams. But everybody is really welcoming and friendly!

 

Thank you so much Gijs, it was a pleasure talking to you! 

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IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Jobslot Logo

Contact person

I have been working in the Marketing & Communication Team at imc since March 2019.

Communication, creating unique content and social media are my passion.

 

"One can not not communicate" - Paul Watzlawik.

To explain complex content in an understandable way and thus make the topic of e-Learning accessible to everyone is an exciting challenge every day.

 

Privately I love to read, play poker and travel a lot.

I am always happy to receive feedback or suggestions.

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Digital Job interview
imc on Tour
At digital job fairs:

imc is still hiring

On a growth trajectory despite corona: even in 2020, imc AG is growing and utilises (digital) job fairs to find new employees. In this interview, HR Manager Melanie Michely shares which locations have vacancies and what’s on offer for apprentices, trainees, students and interns.

INTERVIEW WITH MELANIE MICHELY, HR MANAGER AT IMC
Hello Melanie! In spite of corona, imc continues hiring and is attending job fairs in the coming weeks. Which ones?
Melanie Michely

In the near future, we will be represented at two job fairs. For one, we will attend “nextdigital” in Saarbrücken on 12 November. In addition, we will be at the “Targul de Cariere” career fair in Sibiu, Romania from 6 - 7 November. Both fairs are held entirely in a digital format. That means participants can attend from their home and there’s no personal contact.

 

For “nextdigital”, participants follow a link on the event website to create a profile. If they are interested in a particular company, a matching process is triggered and if all goes well, a meeting is set up.

 

The process for Sibiu is similar: Fair visitors can create a personal profile and view a virtual fair. They can chat to companies they are interested in and arrange an initial meeting.

Does imc have other vacancies apart from those in Saarbrücken and Romania?

We have openings in several locations in Germany. Apart from Saarbrücken, we are also hiring in Essen, Munich and Freiburg. We are looking for employees in development, e-learning content and consultancy.

 

However, positions in Germany are generally independent of location. Certain vacancies are advertised at several locations, such as jobs in visual or motion design. We also have vacancies in Austria, Switzerland, Australia and Singapore. There, we are hiring for positions in IT support and pre-sales.

What did this year look like for you – in general and in terms of staff numbers?

In 2020, we increased our headcount by 10%. Given the special challenges this year, the initial training or onboarding of new colleagues took a different format from what we’re used to. Good communication is extremely important here. Generally speaking, we did have to adjust, but it proved rather helpful that we’ve already been using Microsoft Teams for a while. That allowed us to chat to each other and hold video conferences. All new employees are also given a tailored onboarding plan in Confluence, our online workspace. That works really well.

 

Thanks to our digital approach, we were also able to transition to home offices at a very early stage and without complications. The nature of the work has not really changed much for us. Sure, our internal communication is even more digital than before, but that can be done from home just the same.

 

Personally, I discovered that working from home works better if workflows are structured. If you also pay attention to a healthy diet and proper breaks, home offices are a sound long-term solution.

What trends do you expect for 2021? Which roles will continue to be in demand? What do applicants need to bring to the table?

We will see a clear upwards trend and we are confident that we will continue to grow. Applicants should be motivated, willing to learn and fluent in English to get off to a successful start at imc. In general, an interest in digital learning and new learning technologies are helpful.

 

Speculative applications are always welcome. We then check if the personality and qualifications are a good fit in principle, and can discuss opportunities on that basis. We also offer apprenticeships and traineeships, work and study programs, student jobs, work placements internships – despite corona and into the future.

 

We always welcome new colleagues and great applications!

 

 

More about imc as employer
Have a look in our career section, maybe there is a suitable position for you.
We are also always happy to receive unsolicited applications!

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot.  

 

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

Work or study?
Interview with media designer Vanessa Pesch

Apprenticeship or degree? What’s better? That’s a question many students ask themselves when they finish school. It’s not always easy to sort through the pros and cons. Is it wise to trade future career opportunities for a quicker start to earning money and gaining work experience? What if that long degree course isn’t right after all?

 

Back in 2017, Vanessa Pesch also faced these questions. She decided on an apprenticeship as a media designer with focus on digital media at imc. When she qualified in September 2020, she was offered a permanent role. In this interview, she shares why she chose this path and what she really likes about her job.

Vanessa Pesch, imc
Vanessa Pesch

Job | Media designer

Works in | Saarbruecken, Germany

At imc since | 2017

Superpower | Determination

Favourite food | Sushi

APPRENTICESHIP
Hello Vanessa! First of all, congratulations on completing your apprenticeship and getting started in your professional career. What made you choose an apprenticeship as a media designer over a degree course?

Thank you. When I graduated from high school, I was very unsure what I wanted to study. I was overwhelmed with the options. I had long known that I wanted to do something in the field of creation and design, but that’s still a huge subject area.

That’s why I looked at apprenticeship offers and imc caught my attention. I was given a trial assignment where I was asked to design a homepage. I had a good feeling about that, so when I was offered the position, I didn’t have to think long to accept.

I believe I made the right decision with the apprenticeship. I’m a learning-by-doing type of person. I find it easier to pick up skills I can apply than to grasp theoretical concepts. I accepted the offer from imc and fast-tracked the apprenticeship to complete it in two rather than three years.

How was the apprenticeship structured and what were your focal areas?

In year one, I learned the basics of print and digital media design. In year two, I took the option to specialise in digital media. I always alternated between one week of college and two weeks in the company, where I could immediately apply what I had learned. Since I work in the Content department – where we create customised learning content – I was given the opportunity to contribute to a wide range of client projects from the start.

The training focused on design, using various programs like Photoshop or Illustrator, as well as photography and different programming languages. In summary, I gained a broad skillset. I can definitely say I really enjoyed the training and having a great trainer helped a lot. I have no reservations in recommending the apprenticeship.

SKILLS AND DAILY BUSINESS
Icon representing Individual
What do you appreciate the most about your job?

We can rely on each other as a team. In production, we need to handle all the training courses we create with utmost care and be very systematic in our work. A project might have to be handed over to a colleague at any time, and it’s important that you can rely on all aspects being set up and documented properly.

Since our different locations collaborate, very clear and regular communication is crucial – and I think we’re doing rather well with that. Finally, we need to work hand-in-hand with the other departments involved in the production process. That includes developers, instructional designers and project management.

What skills are particularly important in your job?

Pretty much those that make me appreciate my job! Above all, a media designer has to be reliable and work well in a team. Whenever we had problems, it was because there was a communication failure and project documentation wasn’t accurate.

Please complete this sentence: When dealing with colleagues, what matters the most is ...

... mutual respect. I find it extremely important. It’s OK and necessary to voice criticism, as long as it’s constructive and productive. But you should also feel comfortable to give positive feedback. Let’s be honest: We often like to complain rather than praise.

Your top 3 hashtags for your team?

#GreatCommunicators #TeamPlayers #Reliable

ABOUT ME
Do you also use e-learning privately?

Traditional e-learning not so much. Video-based e-learning absolutely. I often watch YouTube videos to pick up new skills in my field.

Do you have a role model in your professional or personal life?

My colleague Melissa. She used to work in the production team, and studied part-time while continuing to work full-time. Now she works in project management. I have huge respect for her taking that path.

What was the last book you read?

It’s a bit cliché and has received a lot of hype recently: The Why Café. Let’s say, it really encourages you to think.

Thank you for the interview! Keep being successful and have great projects and, above all, have fun!

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Thumbnail Michele Chiascione

From Computer Science to Marketing Management, over to Audio-visual Production, the Film Industry and now Business Consulting.

The career path from Michele Chiascione was quite unusal. Learn more in the interview.

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Conceptual or instructional designer, editor for digital learning: there are many names for his job.

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IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: [email protected].

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people. Random questions.

From the Film Industry to Business Consulting

It all depends on the right communication!

He studied Computer Science, did his Masters in Marketing Management and another two Masters in Digital Marketing and Audio-visual Production Management. Originally from Italy, he lived in Spain, Russia and Brazil.

Today Michele Chiascione works for imc as a Business Consultant in London. In the latest job slot interview, we talked about this special career path, pizza and what he taught himself during the lockdown.

Michele Chiascione, imc
Michele Chiascione

Job | Business Consultant

Works in | London, UK

At imc since | 2018

Superpower | Communication and design skills

Favourite food | Pizza

JOB AND CAREER DEVELOPMENT
Icon representing Office
Hi Michele, thanks for your time! So first of all: How would you describe your job to a child?

Good question! Originally, I also found it difficult to describe what a Business Consultant does; but basically, he/she is like a friend, that helps you to solve problems. In my case, I help our customers, which are mostly big companies, to increase their knowledge.

With my support, the companies can help their employees to work better. In summary, I help companies create and build up good things.

What did you originally learn or study?

I did a lot of different things, first I studied Computer Science, applied for e-Learning and New Media in Italy. After working for two years in the film industry, travelling around countries like Spain, Russia and Brazil, I realised that I was so interested in branding and marketing.

So, I did a Masters of Science in Marketing Management and two Masters in Digital Marketing and Audio-visual Production Management. Before I came to Business Consulting, I worked in the Marketing Department of imc.

So how did you come from Marketing to Business Consulting?

Although it sounds like a quite big step to move from Marketing to Business Consulting, it wasn’t in my case.  In my previous role I already worked very closely with our customers and had a good relationship with them.

Furthermore, I already knew a lot about our Learning Management System, using it to find smart solutions for the support and my knowledge in new media helped as well. That’s why I can translate the customers' needs quite well, I would say.

Additionally, we got more customer opportunities from Italy, and the fact that I’m a native speaker helped as well. So, I moved to Business Consulting and I am so happy with the decision!

What does your typical working day look like?

During the day I join scheduled meetings with fellow consultants, to share activities in which we are working on, or meetings with colleagues from other departments, to define tasks or check the progress of projects. The rest of the time, I work on my tasks, configuring the imc solutions, defining customisations and requests to present to the development team, or planning workshops to do with our customers.

In imc, it is also very important to update our skills, e-learning knowledge and the new product features regularly. In short, I never get bored.

SKILLS AND EXPERTISE
Icon representing Individual
Which skills are particularly important in your job?

Firstly, it is the ability to communicate very well. I need to listen very carefully, understand quickly what the customer needs and then I design the processes and translate these needs to the system. In this context, languages skills are also very useful, in addition to a good knowledge of information technology.

Which tool is indispensable to you?

Hard to choose one! Also, if it's not considered an advanced tool, I think PowerPoint is the tool that helps me most in my work to represent my ideas quickly. I should write a PowerPoint bible book (laughing)!

So this is very important for me, but also the Adobe Creative Cloud Suite, Business Intelligence tools and Office 365 in general, especially Excel and SharePoint. Also, I love design tools for sketching things like prototypes or customising our LMS. For internal communication with different teams like Product Management I like MS Teams.

What makes working at imc special compared to other companies?

People at imc, including the Board, are open minded. We think globally and you have a lot of possibilities to increase your knowledge and experience. You always have the opportunity to try out new things and to go forward.

ABOUT ME
How important is further education for you and what do you do for it?

It’s the most important for me. Understanding and learning new things are essential to my life. I always try to extend my knowledge in my branch, but also to expand to different disciplines and get ideas outside the box. Everything can add value for your knowledge.

 

Learning turns every moment into something positive. For example, during the quarantine I started taking online piano lessons again. I did it when I was young, but then I did not practise for many years. I believe that music helps to develop divergent thinking.

When it comes to moving forward in learning, I try to organise milestones in a more professional way, for example I work steadily to improve my language skills, in a combined study with other disciplines, such as programming languages.

What is the best way for you to relax after a stressful day at work?

Well, actually you should think that I turn off the computer, but that’s not always the case, because I spend a lot of my free time online, following media trends, watching movies (Cult movies, preferably), and reading e-books.

But I also like doing some activities like running or swimming. I love spending a lot of time with friends and I enjoy inviting them at home for a dinner, although I’m not a very good cook…

Are you more sympathetic or unsympathetic to people who have a similar character to yours?

I hope sympathetic. I am very direct, and I prefer other people to be like that also. You can only fix an issue if you know there is one!

Thank you very much and all the best for your further career path!

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"I'm like a treasure hunter digging for the gold-nuggets in our system", says Ivana Lee from the Singapore office.

She told about her experiences as Managing Director Asia and what is different when working for a German company.

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In this interview Philipp tells us what he really does and why he needs a lot of tact and diplomacy for some clients.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: [email protected].

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager
Photo of imc colleagues
Job Slot
Unique people.
Random questions.

Daily work:
Treasure hunter

Ivana Lee is Managing Director Asia, located in Singapore – sounds like a great title, but what does she actually do all day? We learned: Most times she’s in meetings and in contact with people all over the world and hunting the knowledge "gold nuggets".

Lee_Ivana
IVANA LEE

Job | Managing Director Asia
Works in | Singapore
At imc since | 2018
Superpower | resilient and never giving up
Favourite food | Chocolate chip ice cream

JOB & DAILY BUSINESS
Icon representing Office
Hi Ivana, thanks for your time! So first of all, please tell me what your title “Managing Director Asia” means?

It is a very broad role. Essentially, I am responsible for the performance of the business and colleagues in the Asia business unit. I’m involved across many functions like Marketing, Sales, Consulting and Customer Support. At the same time, I’m dealing with our headquarter in Germany and our partners, so this requires a constant shift of focus.

 

I enjoy this varied work and collaboration with people. It’s a lot of pressure and I have to understand what is happening across different Asian markets, how the team can react, and which areas need to be improved. There is never too little to do in a day, but I always remind myself that there is another day!

Please complete: On a typical working day I do...

...only need 15 seconds to move from my living to working space, since the pandemic. I wake up at around 7 am and then I really need a good breakfast and morning tea! Then, I check my messages and emails and start making a list of to-dos for the day.

 

I always ask myself: By the end of the day, which are the three most important things I’d like to get done? I also learned, that I cannot have to many things on my task list, because it gets overwhelming, especially on days where I have a lot of meetings. So, I choose only the three most important things and make sure I can cross them out.

Normally I often have 1:1 meetings in the morning with my team or customer/partner meetings. I’m a morning person, so I like to have all the important meetings till lunchtime.

 

After lunch, I go back to my computer and probably have more meetings, check my e-mails again, do some problem-solving. That’s more or less my Asia-work day and when Germany wakes up, we will get the right response. We always try to make sure we can respond very fast when customers have a question or issue. This is what makes working as part of a global team fun but also efficiently organising my time.

So on average, it’s not surprising if I have about seven up to eleven meetings a day.

LEARNINGS & HIGHLIGHTS
What is the most important thing you learned since you joined imc?

There are so many things, it’s hard to have just one. Being honest has always been close to my heart, but even so at imc as we are working with customers, partners and colleagues.

We build long-term relationships because the work we do are not just transactional projects, but the relationship can last beyond the initial set-up and implementation. Therefore, an honest conversation is essential. And it’s also very important to set and communicate clear expectations.

Your personal highlight so far?

There are so many, hard to pick one! I think the highlight for me is learning about imc’s key value proposition and being able to articulate it well to customers, partners and my local team.

I always compare imc to a treasure trove or a gold mine. Sometimes, the information is not so easy to find. But then you start digging and dig and dig and you find even more and understand things even better. And then you have to bring the “gold nuggets” or the treasure of the Learning Management System to the surface level and present them in the right way. If you do so, you can really be part of the growth story.

This is something I also appreciate a lot here: From the very beginning, I was really involved in some of our biggest projects in the region and it’s great that we can dive deep.

CAREER & CULTURAL DIFFERENCES
What did you do before you joined imc?

I began my career in professional services and learning in Vancouver, Canada where I grew up. The business offered vendor-neutral technology certifications specialising in cloud computing, big data, service-oriented architecture etc.

I moved to Singapore in 2014 and here I worked for a global company that specialised in the area of leadership development, service excellence and sales effectiveness.

 

Coming to imc felt like I was going full circle to support organisations and individuals from a technology and digital perspective. My passion has always been on learning new things, so that fits well.

What is the strangest thing you have ever experienced or learned in your job?

Germans drink a lot of beer (laughing). No, what is really different at imc is that the hierarchy is very flat, you can reach to everyone without feeling strange.

In other companies you would never get an answer from an CEO or something like that. I think that is very cool, but I had to get used to it at the beginning.

ABOUT ME
Do you have a professional or personal role model?

I think you can learn something from everyone, and it depends on what you take out of this situation. Also, I believe that depending on the stage of your life or career, one can resonate with different people.

I also think that while one can take advice from many people, it’s important to be clear about your own values, purpose, and internal compass to guide you through the good and bad times.

What’s the best way for you to relax after a stressful working day?

I like to take a walk and do some exercises, that helps me to clear my mind. But sometimes I also enjoy doing nothing, just sit on the couch and watch Netflix.

And, I like to organise things, a bit geeky, but like re-organising apps on my phone, that is quite relaxing for me!

What was the last book you read?

I love reading, but I rarely finish one of them… I’m the kind of person who starts a book, then skips some part, read in between and then go to the very end.

In terms of genre, I like non-fictional – performance improvement and how-to books.

The last book I read and am close to finish is one in the field of performance improvement books, it was called Sales EQ, it’s about the relation between sales-specific emotional intelligence and how to close complex deals. I also currently reading a negotiation book called Never Split the Difference by Christopher Voss.

Thank you very much for your time Ivana, and keep on digging for knowledge-treasures!

RELATED CONTENT
job slot: instructional designer

Conceptual or instructional designer, editor for digital learning: there are many names for his job.

In this interview Philipp tells us what he really does and why he needs a lot of tact and diplomacy for some clients.

job slot: sales vertrieb

Team members who support each other and celebrate successes together: That is very important for Sales Consultant Vildan from Switzerland.

More about  how he came to sales and how he spends his free time in the interview.

IMC CAREER

Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.

We are also always happy to receive unsolicited applications!

imc Job Slot: Unique people. Random questions.

Random questions, regularly new faces and jobs – that's the job slot of imc.

Contact

I have been working in the imc Marketing & Communication team since March 2019.

 

I am passionate about communication, creative content and social media. I live by the motto: “KISS – Keep it short and simple!”

Explaining complex content in simple terms and making e-learning accessible to everyone are challenges that make every day exciting.

 

In my time off, I like to read, play poker and travel a lot. 

I am always happy to receive feedback or suggestions: [email protected].

Photo of Nadine Kreutz
Nadine Kreutz
Communication Manager