Creating the Perfect Learning Experience for a Remote or Hybrid Workforce
Times have changed for L&D - while many large organisations were already putting resources into digital transformation, our workforce is now more dispersed, with hybrid and remote working looking like it’s here to stay even post-Covid.
Alongside these trends, we have ubiquitous access to more information through ever-faster Internet and mobile devices, while top talent expect to be supported in their professional development - otherwise, they will move on.
What remains the same are people and their motivations. People are fundamental to any company, and what drives a company forward and helps it to stay afloat in a competitive market is an engaged, well-informed and adaptable workforce.
Here we look at how to facilitate the personal and professional development of top talent by creating the perfect learning experience for a remote or hybrid workforce, so that training can become a key competitive advantage.
Technology and a Learning Ecosystem
Keeping your workforce at the forefront of your industry requires regular formal training, but also informal and rapid knowledge sharing between employees and departments.
The ability to respond quickly to new products, services, industry guidance and competitive environments through learning will give any company a competitive edge, but this can be diminished when working remotely.
Whether we’re training face-to-face, digitally or virtually, the fundamentals have remained the same for a very long time; we’re socially motivated learners who need context, reinforcement and practice to acquire new skills. We don’t respond well to formless, monotone, poorly presented content, and we don’t retain information as effectively when we’re not engaged. Making your learning journey engaging, enticing and efficient is where technology can come in.
Technology has revolutionised how we design and deliver learning experiences. Today, learners expect a digital training experience that’s accessible, flexible and engaging.
They’re used to platforms such as Netflix that neatly package and categorise content for them, and offer a library and playlists with a user-friendly interface.
There are a wide variety of digital and online tools that can help learners have a positive learning experience. These are especially useful when it comes to mandatory training, such as for legal or industry compliance, which employees know they need to undertake but may not necessarily be enthusiastic about.
It doesn’t matter how engaging and talented your experts may be, if the platforms and tools you’re using to host a learning journey aren’t up to scratch then your learner will find it difficult to focus.
When seamlessly integrated, there are 3 key L&D tools that can help you create the perfect learning experience even when your teams are disparate. These are the LMS, LXP, and rapid content authoring tools - let’s examine each in turn.
What is a Learning Management System?
A Learning Management System (LMS) maintains, tracks and records a learner's journey, including analysing their comprehension of subject matter and completion of learning events. An LMS will help L&D managers track an individual's or a group’s progress through training by serving as a system of record and audit, and pinpointing where they may need additional help or support.
There are several types of Learning Management System which meet various needs and budgets, including open source software, deployed or Software as a Service (SaaS) solutions. An open source solution is free at the point of access and has a committed online community that will update it regularly, rolling out improvements and add-ons for all to use. It can be a good option for companies with tight budgets who desire something to enhance their learning experience without breaking the bank. However, it can be a security risk without expert set-up and support, and can often be plain and uninspiring out of the box, requiring a great deal of design and customisation - all of which comes at a cost of course.
A hosted or Software as a Service (SaaS) system runs on someone else's server, is set up by a provider and may offer a more customised solution compared to open source software. These systems are usually quite ready to use out of the box.
A deployed LMS solution is set up on computers within your premises, which has its pros and cons. There are greater up-front costs to install the LMS software on-site, but it may save you more money in the long run. This might be a good choice in highly regulated industries and when you have the in-house technical expertise to maintain it.
Historically, the LMS can be unintuitive, unattractive and complex for the user, making it difficult to navigate and read or watch the learning content. In some cases, a badly designed LMS can create more of a hurdle to learning than the content itself.
The best LMS, such as what can be found within imc’s Learning Suite, create an easy to use learning journey though, so that learning can be an engaging activity rather than a chore.
An LMS is often seen as a solution for top-down training mandated (or at least encouraged by) the employer. It’s not really designed for self-motivated learners to explore new learning opportunities. This is where a Learning Experience Platform can come in…
What is a Learning Experience Platform?
A Learning Experience Platform (LXP) is the Netflix of the learning technology world. A quality learning experience is designed to entice, encourage and excite learners to consume the content. It’s for self-motivated learning to develop their personal and professional knowledge and skills, which in turn will usually bear fruit for the employer too.
The LXP is designed to be more intuitive to use than the LMS, and utilised effectively, it should provide contextualised, relevant and custom content from multiple sources in order to cater for different learning styles and preferences.
It’s a diverse learning ecosystem of multimedia content exploration.
LXPs enable you to create a personalised experience that can curate and recommend the best content for each person.
We were talking earlier about how hard it can be to motivate people to undertake essential, mandatory training, such as compliance. Well, an expertly executed LXP should make learning feel fun and easy for your learner, yes really - fun, and in turn, hopefully, it will help employees to feel supported and valued, and help to create a culture of learning within an organisation.
Think of the difference between using Netflix or scrolling a government site, what one would you prefer to use? The more at ease and enthused your learners feel in their learning environment the better their journey will be.
The imc Learning Suite combines the best of both an LMS and LXP - giving L&D teams what they need to deliver and track training, and giving employees a place to explore learning opportunities for personal and professional development.
What are rapid content authoring tools and how can they help me create quality training content?
Rapid content authoring tools are a form of software that enables experts to create and package learning content using various forms of media. It means your experts or training managers can create new content, make changes and send updates to learners quickly and easily. The working landscape is ever evolving, especially in post-covid times with hybrid working becoming the norm, and tools such as rapid content authoring empower companies to respond swiftly to changes and stay relevant.
Adopting content authoring tools can enhance your digital transformation journey as a company, empowering experts and learning and development professionals to create adaptive engaging content promptly.
Rapid content authoring tools can help you:
- Repurpose existing content quickly
- Keep development costs low
- Respond swiftly to new products, services, market or environmental changes
- Update and upscale content quickly
- Deliver knowledge in easy-to-digest chunks
- Share content with learners on any device
Content-authoring tools include software Articulate Storyline, Adobe Captivate, Lectora and Camtasia. However, you might have in-house subject matter experts willing and ready to create and share their experience and expertise if they can avoid the learning curve of software used by professional instructional designers.
imc Express enables the quick creation of elearning materials that are rich, engaging and multimedia, but without that learning curve.
What is a healthy learning ecosystem?
A learning ecosystem comprises the elements that make up your user's learning journey and environment including the tools, platforms and technologies. Just like the natural ecosystem, the more diverse the learning environment, the more effective the learning will be.
A complete, well-integrated Learning Suite can enhance not only your learners' experience but your subject matter experts' effectiveness too, enabling them to build engaging content and communicate quickly and efficiently to drive knowledge sharing.
A complete learning experience
Technology helps learners have a positive learning experience, especially when it comes to compulsory training where they may lack the motivation to complete.
Learners today expect training to be engaging, entertaining and diverse in format. This is especially true as remote and hybrid working is on the rise and our workforce becomes more distributed.
People are looking for social connection, a platform that is instinctive to use and easy to digest content that they can absorb and experience digitally or virtually. The latest and best in learning technology can help us achieve all of this.
Want to learn more about leveraging the latest technology to create the perfect learning experience for a remote or hybrid workforce? Contact us here at imc Learning.
Turning a learning curve into an earning curve
Set online training up for success in such an extended enterprise learning scenario, and how to turn a learning curve into an earning curve.
Learning Management System for Membership Organisations
Make your platform effective for current and future training needs for your membership organisation.
Examples of a Good Learning Experience
Here we offer examples of a good learning experience from a handful of our projects.
It’s always a shame when training is rolled out without due consideration for learner engagement. This is one of the reasons that e-learning has a bad reputation - it’s too often seen as a ‘Click next’, box-ticking exercise that employees want to get through ASAP then get on with their day.
High quality, engaging e-learning helps to ensure that learners absorb, retain and implement new knowledge and skills, bringing about long-term behaviour change and improved performance.
Delivering a good learning experience can also help to create a culture of learning where employees then go seeking out personal and professional development opportunities that will benefit the whole organisation.
So on to some examples of where our e-learning solutions, including custom content and learning management systems (LMS), have enabled training to deliver real impact…
Not just good – a Meisterpiece: LMS and blended learning for Jägermeister
Jägermeister has around 1000 direct employees, plus a large network of resellers and external distribution partners around the world, making a large number of people requiring training.
At the same time, a coherent and strong brand image that all employees identify with is a top priority for Jägermeister, so the learner experience was considered crucial.
They decided to use the imc Learning Suite for their training platform because the well thought out extended enterprise scenario, in combination with the clear module structure, convinced them that we were a good fit for their needs.
Following testing and roll-out, users were especially taken with how the e-learning content triggered an emotional response. The consensus among the employees: Once you log in to Meister Academy, the training courses don’t feel like learning.
The direct integration of LinkedIn Learning courses was also received very favourably, as it gives employees an even greater choice of courses.
Philipp Terstesse, Manager Global Trade Marketing at Jägermeister, gave the following summary:
“Our goal was to create a learning experience that takes a new approach and motivates learners. The learner and employee experience were extremely important to us.
We firmly believe that our digital ambitions go a long way towards shaping the future of our brand. We are thrilled to have a strong partner in imc who will stay by our side as we embark on this journey into the future together.”
Read more about our work creating an LMS and blended learning for Jägermeister.
Comprehensive onboarding and learning experience for The Green Climate Fund
Established within the framework of the United Nations Framework Convention on Climate Change (UNFCCC), this organisation based in South Korea was set up to assist developing countries in adaptation and mitigation practices to counter climate change.
At the time of writing, The Green Climate Fund (GSF) had raised $10.8B USD to support 200 projects and avoid 2.1B tonnes of CO2 pollution.
The fund wanted a comprehensive onboarding and training solution providing an understanding of GCF's climate focus, shared values, governance, policies and practices, all underpinned by a learning experience framework and strategy.
We worked closely with GSF to create their Learning Experience Framework - a continuous model of learning and development that embeds opportunities of meaningful experience, exposure and education.
This was followed by 20 hours of Digital Orientation Modules, focusing on four core types of digital learning approaches to meet the diversity of needs we discovered throughout our research:
- Scenario-based training
- Problem-based learning
- FAQs and resources
As a result of this e-learning, we were able to measure a reduction in human operational and procedural error, while embedding confidence and competence among new employees.
imc and the Green Climate Fund were recognised as Platinum winners in the 2021 LearnX awards. Client feedback was also extremely positive - George Zedginidze, Head of Knowledge and Change Management at the Green Climate Fund said:
“We at the GCF are elated to be partnered with imc! Their professionalism and flexibility has made this project what it is today. We are especially thrilled with the imc team, whose time, effort, and abilities have made this partnership a success.”
Read more about this onboarding and learning experience project for GCF.
Motivation for an unloved topic: compliance training for Audi
Trainees are usually unenthusiastic about the idea of compliance training even before it begins - to say the least. So Audi wanted to create unusual compliance training, delivered in a way where the necessary knowledge is clearly conveyed to them and they have fun along the way.
“Welcome to Fraud City. The city “eats” its residents – skin, hair and all. We hope you’re up to it. Enter at your own risk.”
Not your usual intro to compliance training! This entire web-based training (WBT) course involved motion design and adopted the style of “Sin City”. It takes the brave participant to a corrupt city full of dangers and suspect colleagues – accompanied by Detective Fraudless.
The employee navigates through the training course with the criteria for identifying cases of fraud being revealed along the way. So are behavioural patterns that call for special attention.
Audi demonstrated great courage with this unconventional concept – and reaped the rewards: The elaborate and polarising concept leaves a lasting impression, creating a buzz among almost all employees.
Laura Schumacher of the Audi Compliance Department told us:
“Compliance training is always a tricky subject. For this WBT though, we received very favourable feedback from our employees!”
Read more about this fun and engaging compliance training for Audi.
Exploratory 3D Learning
Not only movies like “Avatar”, but also learning content can benefit from spatially compelling images. We explain the advantages of this professional development trend and present you application scenarios for 3D learning.
Immersive Learning during the Crisis
Immersion is one of the most successful learning methods. Jennifer Fritz, VR expert, points out the potential benefits of using Virtual Reality especially during this unprecedented times.
Training Digitisation – Leverage knowledge sharing among your people
Here we look at the important topics of knowledge sharing and training digitisation, with tips on how to leverage the experience of your employees to improve performance and future-proof your business.
For many businesses, especially those within the knowledge-based economy, existing employees are their greatest asset. Staff turnover is expensive for any business. Studies show that the direct cost of replacement is over £30,000 on average to replace an employee earning over £25,000 per annum. However, more detrimental is often the indirect cost that comes with losing valuable knowledge and experience - something that is far harder to measure.
Facilitating and encouraging knowledge sharing across your organisation can be an extremely effective way to both enhance productivity within your existing teams and mitigate the brain drain that comes with staff turnover.
While your L&D department can roll out training programmes in a planned and centralised manner, a culture of knowledge sharing and a toolkit that makes it easy means that information can be shared at the speed of need (‘Just in Time Learning’) and when it’s convenient for subject matter experts to do so.
Knowledge Sharing Definition
Knowledge sharing is the exchange of information, skills and experience between individuals or across groups. When expertise is shared by an experienced person, it allows further people to benefit from that experience in order to boost their own performance and that of their peers, potentially strengthening an entire organisation.
Much knowledge sharing occurs naturally and accidentally through day to day interactions and conversations - those ‘water-cooler’ moments that characterise informal learning or tacit knowledge. Of course, the Covid-19 pandemic has caused (or at least accelerated) the transition to a hybrid or fully-remote work environment, making the accidental water-cooler conversation much less likely for many.
That informal kind of knowledge transfer is a social activity that is often hard to describe and organise - it comes with nuance, intuition and the free-flow of ideas.
However, explicit knowledge is something that can be more planned for and organised, so that specific information can be codified and made available to others.
The main attributes of explicit knowledge sharing are:
- Describable - the subject matter expert must be able to clearly articulate the information and experience they want to share
- Visible - the recipient must be made aware that the learning materials exist
- Accessible - the recipient must be able to open and consume the content where and when they need it
- Organised - the recipient must be able to navigate learning materials so that they can be consumed in a structured manner without confusion or information overload
- Complete - the education or training content should fit into a wider organisational context, signpost further related information where needed, and clarify any distinction between self-published, employee-generated content and the more top-down learning materials created by an L&D team.
Knowledge Sharing Benefits
When you have in-house expertise, you’ll want existing and future employees to be able to access it and enhance their own performance as a result. Knowledge sharing benefits can grow exponentially across a large organisation, spawning new ideas and strengthening the collective brain.
With a culture of knowledge sharing and providing the tools for digitising content, along with the structures to support it, a company can gain a great deal of competitive advantage. Some of the many benefits of knowledge sharing include:
If important knowledge is shared frequently and in a well-organised manner, the loss and disruption caused by a key employee leaving is greatly reduced. Information shared by the leaver can be made available to their peers and / or successor, in addition to the general onboarding and training materials.
While guarding against brain drain is about making the organisation resilient to employee departures by being agile in a reactive situation, succession planning is about looking ahead to (perhaps even scheduling) departures and promotions. This includes the process of knowledge transfer that will need to take place during that transition.
Starting in Spring 2021 during the Covid-19 pandemic, employees voluntarily leaving their jobs en-masse in many countries - most notably the US - was a trend dubbed ‘The Great Resignation’ by organisational psychologist Dr Anthony Klotz.
The pandemic caused employees in many countries to rethink their work-life balance and many countries, including the likes of the UK, Australia and Canada as well as the US, saw resignations increase, in addition to the millions of forced redundancies.
Regardless of Covid-19, millions of ‘baby boomers’ - those born between 1946 and 1964 - are now hitting retirement age. This large cohort of the population holds vast amounts of information and experience to share with their Generation X, Millennial and Gen Z successors.
Two of the great frustrations among business leaders are duplication of effort across teams that wastes resources and a lack of communication that prevents learning from previous mistakes.
With greater insight into what other groups are doing or have done in the past - good and bad, knowledge sharing helps time and resources to be used more effectively.
When individuals hoard information (albeit unintentionally most of the time), trust among peers is diminished. Providing employees with knowledge building tools, such as the ability to quickly and easily create and share digital training materials, more employees will feel supported by each other and that they are working collaboratively as part of a genuine team.
Employees often feel that they are not being listened to, which can lead to discontent and potentially resignations as a result. Rather than only experience top-down training that can feel disconnected from their real-like working environment, knowledge sharing tools and processes can help employees at every level to create learning materials that help to provide management support and information gathering.
This can then influence subsequent onboarding and training materials created by management and L&D teams, making them more contextually relevant.
The 70:20:10 learning methodology proposes that, on average, 70% of workplace learning is done ‘on the job’, while 20% is done through the sharing of knowledge between peers and only 10% is through formal, top-down onboarding and training.
That 20% part in the middle goes both ways - not only does the recipient benefit from information shared by the expert (making the 70% on the job part feel better supported) but the action of sharing knowledge can actually strengthen even the expert’s understanding of a subject.
Studies such as this one detailed in the Applied Cognitive Psychology journal show that learning by teaching others is extremely effective because it enhances the pathways of knowledge retrieval.
Training Digitisation & Knowledge Sharing Tools
Digitising training makes it possible to store and share information with an unlimited number of employees, even across territories, virtually instantly. A good, modern elearning content authoring tool makes it easy for any of your employees - regardless of their technical skills - to share knowledge digitally.
Such an authoring tool, like imc Express, can immediately benefit colleagues in any location via the cloud, while this form of training digitisation makes more knowledge available for future recruits too.
This is about employee-generated training content, and each person will have their own preferences around the style and media they feel most comfortable using for knowledge sharing.
Therefore, you’ll want to make sure your authoring tool enables content creation and sharing though any combination of:
- Video (including subtitling)
- Interactive elements
There should be little to no learning curve when it comes to an elearning authoring tool for employee-generated training software. It should be easy to access on any device, easy to use, and make the sharing of materials a fast and simple process.
It should also provide visual elements out of the box to make that training eye-catching and engaging by default so that your people can be proud of the materials they create - without needing to work at it.
For over 20 years, we’ve worked with some of the world’s leading brands, such as Audi, BASF, Sky, Deloitte and Vodafone, supporting their training needs with elearning solutions.
This experience has enabled us to create an elearning toolkit that makes it easy for them to digitise training content and make it accessible across multiple locations, countries and even languages.
If you’d like to learn more about how our solutions could enhance training digitisation and knowledge sharing within your organisation, feel free to contact us for an informal chat about your needs and goals.
Courage to the LMS - also as SME!
Not only big companies should have the courage to go for a Learning Management System (LMS). In our interview Christian Mai from S&G Mercedes Benz, tells about his experiences with rolling out an LMS in a Small and Medium Enterprise (SME).
The big e-learning glossary
WBT, SCORM, Predictive Analytics, Blended Learning - uh, what? The first two articles in this series are a glossary for those who have felt lost in the e-learning jungle of abbreviations and technical terms.
Panel Talk: Fosway Group, Learning Light and imc
As businesses emerged from lockdown and social distancing measures in many parts of the world, elearning experts from imc, Fosway and Learning Light got together remotely to discuss the post-pandemic future of learning platforms in 2022 and beyond.
Key topics discussed include:
- LMS, LXP, NGDLE, Suites…?
- Headless LMS
- Concrete Advice for the Learning Platform Buyer
- Learning Designer to Performance Consultant
Hosted by Alison West, Pre-Sales Consultant of imc Learning in London, the panel of experts discussing these topics consisted of:
Senior Analyst at Fosway Group, who has worked in the learning technology market for over two decades, and brings a wealth of insights from customers, vendors and the market.
Lead eLearning Consultant at Learning Light, who has been influential in the world of elearning and learning technologies for over a decade.
Executive Board Member at imc, with over a decade’s experience from the vendor’s perspective.
LMS, LXP, NGDLE, Suites…?
Alison kicked off the discussion commenting that there is a large and growing list of terminology describing the learning platforms used for education and training today, so asked David to, for those uninitiated in some of these terms, to describe the differences between them.
The learning management system (LMS) has been around as a term for many many years, probably dating back to the late 1990s.
Recently we’ve seen the evolution of the term learning experience platform (LXP), which is interesting as people are trying to present a new take on digital learning. Part of the motivation is that a new such platform is not an LMS, which is more process-focused, whereas the LXP is more content-orientated.
However, in David’s view, we are now seeing these two types of platform on the market fuse together, with many LMS providers adding LXP functionality and vice-versa.
Does this matter? Well yes - I buyer of these learning technologies will want to have a clear understanding of what these terms mean. So it’s important, and a goal of this discussion, to explain and simplify some of the terms being used today.
Alison commented to Fiona that at Fosway, they seem to be moving away from terms such as LMS and LXP and using words such as Suites, asking why that is.
Building on what David said, Fosway have also been seeing a merging of the ideas of LMS and LXP. In fact, before the concept of Suites, Fosway had been using the term Next Gen Learning Environment as a term, because they never really saw LXP as a valid term to describe what a system does.
In Fosway’s view, LXP is a marketing term, which was launched into the market and everyone latched onto it. This was because buyers wanted to be buying into the latest technology as opposed to a ‘legacy LMS’. At the same time, vendors didn’t want to be seen as a legacy LMS so adopted the term as well.
In reality, when talking to a corporate learning platform, when Fosway ask what they mean when they say they are looking for an LXP, the answer is always very different. So, it was a couple of years ago that Fosway started moving away from using the words LMS and LXP and started talking about Suites and ‘Specialists’.
For example, if you’re a smaller organisation and you only have budget for one system - that’s when you need a Suite, because that’s going to give you the broader range of functionality that you’re going to need. If you then have the opportunity to dig deeper into a particular area, you then might look at one of the Specialists.
Perhaps you’d look at a specialist tool for content curation, or one that focuses on Instructor-Led Training (ILT). Perhaps you’d add these in, and some vendors facilitate this, whitelisted, to add depth of specialism.
That’s why Fosway use the term Suite for not only learning systems, but across HR technology as well.
So, Suites for broad capability, with Specialists usually focusing on just one area.
Alison then put the same question to Sven to gain the platform provider’s perspective.
This difference these days is that there is no longer a clear orientation driven by the customer. imc traditionally built systems that were relatively process-driven as David had mentioned.
The idea of ‘Learning Experience’ was seen as a commodity - normal for imc’s solutions. Learning Experience is a concept, not a system, so to create a good learning experience, you need to look at the concepts from the learner’s perspective.
An important shift is to look ahead, years into the future, when creating an LMS, NGLP (Next Generation Learning Platform) or whatever you want to call it. It isn’t just about post-covid planning - that’s an obvious example, but it should have been part of the thinking long before that and must look beyond the immediacy of pandemic and post-pandemic requirements.
What is the user’s working environment? For many, it revolves around a mobile world and great systems are considering the needs of users who need a mobile-first learning system.
It’s not just about “does this look good on both a desktop and a mobile” - what is the environment of both types of user? Does the mobile user have different sound restrictions because they might be learning on a busy train for example?
To broaden the conceptual thinking even further on the part of the vendor, we need to think about the complete Employee Experience and how does learning dovetail with that. After all, learning experience is just part of the employee experience.
So, for those feeling overwhelmed by all the terminology still around and the level of choice and complexity involved in the buying process, how should the buyer deal with that overwhelm?
“Listen to someone like Fiona or myself!” People at the likes of Fosway and Learning Light spend their time listening to the business needs of organisations and developing an understanding of their learning requirements.
From that, a consultant can uncover the types of learning technology that the buyer will need. Sven made a good point that learning experience is really a concept, rather than a system, and that’s an important takeaway. There will, though, always be technology that facilitates that - and some doing it better than others.
Learning Suite is a useful term as well - and the best suites are getting bigger and more capable than ever before. Therefore, it’s important as the client to establish in advance what your learning outcomes are, what the learner journeys are, and what the data is that you’re going to need to understand to underpin your learning and bring back to the wider organisation.
So, what is the headless LMS and how is it different from integration of deep content?
The concept of the headless LMS has emerged based on the world of content marketing. It springs from the idea of the headless CMS (content management system).
What those systems do is push content out across every channel. The ‘head’ used to be the website, but that has been kind of cut off. The CMS now is presenting content through social media channels, productivity suites, websites and even VR.
Several learning platform vendors have looked at this trend and said “Yes - this is a valid concept for learning as well”.
This is an evolution, not a revolution, as some companies such as imc have been pushing out highly evolved APIs and deep links into learning platforms and integrated content. The headless LMS is simply the next step on this journey, putting the player into the system.
So, the player will start to appear within Microsoft Teams, Slack, your CRM or your CMS, and the learning will then be instantly available to your learners at the very moment they need it. Incredibly rich data will then come back into the core learning platform / suite and really enhance your overall business analytics as well.
There are two requirements that tend to focus corporate engagement with Fosway. Often, large organisations are managing multiple learning platforms and are looking for a single point of access to avoid or eliminate confusion.
On the other hand, some companies want to facilitate access to learning wherever the learners happen to be at any point in time, and to then feed back into the learning system.
This highlights the need for integration. Back at the start of the pandemic, 84% of business leaders were saying “Now more than ever, we need to integrate the learning systems with our business applications, such as MS Teams or Slack”.
Fosway brought together a dozen corporate leaders for a roundtable discussion of this issue, and found among them a lot of frustration with the complexity involved in making integration happen. Yes, APIs exist, but it’s rarely as simple an exercise as they were sold on.
Like David said, the headless LMS is an important concept that is starting to improve this, and learning systems like imc are helping in ensuring that data is flowing through the whole tech ecosystem. This includes the learning ecosystem of course, but also the HR systems and the wider business ecosystems out there.
The more we can get that data flowing through the whole ecosystem, the better our business decision making can be, and it’s that need for integration that’s coming through loud and clear from corporates.
It’s important to note that headless LMS is not just the next marketing term - headless is a complex monster!
Sometimes vendors say “it’s OK, we have open APIs, everything is easy” but then the customer finds that this isn’t true. API management is one of the most complex areas of IT. This is why we have to talk about things like RPA - Robotic Process Automation - to help with API management.
Again, headless is a concept, not a technology, and it’s about how we structure our learning ecosystem. The learning ecosystem is a culture thing, not a technology thing.
This is all about the flow of work - “how can we bring content to our people more easily?”.
For example, way back in 2009, Deloitte published a study where they had looked at the modern learner. They found that even then, on average people were looking at their smartphone 9 times per hour to check if there was a new message.
So we are driven by the ‘pull’ of information. The current standard learning management system is not ready for this - you have to log in, go to your course, open the right bit of learning etc - but that’s just not how we interact with information today.
If we know that people are checking their phones anyway, why don’t we push information in that direction, such as a reminder about key points from last week’s instructor-led training for example - when and where it might be helpful and appropriate.
Where this will become more important over the next 5 years is in the greater adoption of IoT - the Internet of Things.
We already have Internet enabled fridges. A fridge is able to ‘buy’ milk. In the same way, if we can see that a member of the team is on the train on their way to see a client, why not send them a push notification with three key points to remember about that client for example?
This is learning in the flow of work - it’s context-based and it’s what we mean by headless. If we think purely in ‘portal’ terms, whether it’s LMS, LXP or whatever, where you have to go and log in, we’re creating a specific access point for learning and that just won’t be the future.
Learning should be ubiquitous, around us all the time, and the culture should be driven by the learners themselves and how they work.
Sometimes, customers come to imc and say “give us all the APIs and let’s integrate everything” but we try to say “wait, let’s look at what we need, let’s look at the culture you are trying to create”.
Concrete Advice for the Learning Platform Buyer
So, for those looking to ensure their elearning system is future-ready and future-proof, what concrete advice can you give to a learning platform buyer in the post-covid world?
It really is about starting at and thinking through at the conceptual level. My own work is a lot about building conceptual models and looking at the information flows around that.
Worry first about how you want to structure your learning and keep the needs of your learners front of mind at all times. The choice of technology can then come after that and be based on how you want to deliver on those learner needs.
Of course, Covid has meant that we’ve needed to move more of our training online. We’ve been talking a lot about bite size learning and microlearning for sometime, but the highest value training - onboarding and leadership - has traditionally been classroom-based.
That kind of training has very quickly been moved online - which was necessary and it’s great that it happened, but we now need to look very carefully from the corporate, vendor and learner perspectives at what that should really look like.
20 years ago, we went from classroom-based training to elearning for all the compliance stuff. This took the engagement piece out of the mix along with the trainer, and people started to hate the ‘click Next’ style elearning - rightly so.
The risk now is that learners could start to hate more areas of training now that more has been moved online if we don’t get it right. We need to create a safe place of learning where people can join their cohort to collaborate, do joint assignments etc.
We need to look carefully at how learning technology can best facilitate this and must not now sit back on our laurels and say - “we got all our training online so all is fine”.
Learning Designer to Performance Consultant
Sven built on the buyer tips from Fiona and David, offering advice on how L&D approaches elearning…
We might want to look at how learning is structured within the organisation and perhaps move some L&D roles away from just learning design and into being more of a ‘Performance Consultant’.
A learning designer always asks “what is the learning outcome of this programme?”. We need to ask ourselves ”What is the business outcome?”.
This is often the failure of learning design - we identify a learning outcome but it doesn’t feed into any business outcome.
When you move the Learning Designer to become more of a Performance Consultant, you start to create the best of both worlds - learning outcomes that are fully aligned with the business goals.
Diary of an LMS
If an LMS wrote a diary - what would it say?
We thought about that and share some tips for LMS professionals, told a little differently...
Informal learning: Everyday hero of work
“Formal learning is like riding a bus. Informal learning is more like cycling.” We explain what this means and share some key facts and recomemndations
More about our LMS
If you would like to learn more about imc's Learning Management, check here for more information.
LMS vs LXP - What's the Difference?
If you are weighing up the pros and cons of an LMS vs LXP or even an integrated solution in a Learning Suite, here we offer an introduction to these concepts.
So what’s the difference between a learning management system (LMS) and a Learning Experience Platform (LXP)? It’s all about push vs pull.
What is an LMS?
An LMS is a tool for Learning and Development (L&D) managers, and often HR teams, to roll out training and make it available via desktop or mobile devices. It can enable anytime, anywhere learning if learners can access e-learning content online.
The LMS is most commonly used for employee onboarding and compliance training, getting new hires up to speed with health and safety, company procedures, product knowledge, and ongoing training that will support the organisation towards its goals.
Because this is very much top-down, it’s the Push side of training and is often mandatory as dictated by the company and managers, and perhaps also by law or industry regulators.
The benefits of an LMS include:
- The ability of L&D and HR to roll out training content quickly at scale - even to a global workforce
- A low cost way to update existing training materials when products, services or legislation change
- The ability to demonstrate completion of mandatory training, assisting regulatory compliance
- Learner analytics, which will help to identify individuals or groups need additional support.
What is an LXP?
The LXP is a relatively new concept that puts the focus on the learner and their wants in terms of education and training. It enables the exploration of optional learning content away from anything related to mandatory training.
The LXP takes into account the fact that different people have different personal and professional goals, with some people actively seeking out new learning opportunities beyond those specified as being essential by the employer.
AI and recommendation engines might be used to suggest e-learning content that might be of interest to each individual based on their current role and potential career path and / or their previous learning behaviour. This is similar to how Netflix will suggest TV shows or movies to watch next based on previous viewing behaviours.
Suggested content could be within the LXP itself or hosted externally, such as YouTube videos.
As the employee is in control of the pace and content of their learning, it is bottom-up and is the Pull side of training - suggested and encouraged, but never mandated.
The benefits of an LXP include:
- Making the employee feel valued and supported as an individual, creating a positive learner experience
- Creating a way for highly motivated employees to better their knowledge and skills, which in turn can benefit the company because talent can flourish
- Increased employee retention - the LinkedIn Workforce Learning Report of 2022 showed that with better internal mobility support, companies see an average tenure of 5.4 years - nearly double the 2.9 years found at companies that struggle with it
- Support for the broader digital learning transformation journey - as learner-initiated training will be more enjoyable, it helps the entire organisation become more engaged with e-learning as the primary way of enhancing knowledge and skills. This not only creates a culture of learning, but can add rocket fuel to the long-term digital transformation programme.
LMS, LXP or Learning Suite?
So with so many important attributes within both the LMS and LXP, do you need both? Many organisations do successfully manage two systems with some integration with HR and people management tools, but this can lead to some inefficiency and additional administration time.
The easier and more efficient way to leverage the benefits of an LMS and LXP is to have a single, integrated solution in a Learning Suite.
This modern solution allows L&D and HR teams to collaborate without duplication of effort and administration time, and allows the learner to seamlessly progress from mandatory training to optional learning for personal and professional development.
If you’re looking to create a culture of learning within your organisation to increase employee satisfaction and improve performance, as well as potentially accelerating digital transformation, a Learning Suite is certainly the way to go.
The imc Learning Suite is a modern platform based on decades of experience supporting training at some of the world’s best known brands.
It’s highly customisable and brandable, and supports every type of training, from Compliance to AI-supported, Personalised Learning paths.
Because it easily integrates with existing people management and business software, it can slot in with existing technologies - minimising additional admin time to start leveraging its benefits.
The Dawn of Integrated Platforms
Setting up an entire learning ecosystem through the structure, connection via API & Artificial Intelligence are some considerations when integrating an LMS & LXP.
Headless LMS - definitely not brainless
A headless LMS makes data maintenance significantly easier while also facilitating greater flexibility and customisation, especially within a learning ecosystem comprising several systems in communication with each other.
Commonwealth Games case study: imc Express e-learning content
Welcome to the third in our series exploring imc’s project with Birmingham 2022 Commonwealth Games. In this post, we will explore how the Commonwealth Games used the imc Express authoring tool to create their own eLearning content in-house.
The Birmingham 2022 Commonwealth Games organising committee needed a lot of custom content to support their workforce of over 50,000 employees, contractors and volunteers. Ideally, this would be created in-house, meaning they needed an efficient, easy-to-use authoring tool to produce lots of eLearning content in a short period of time.
Why did the Commonwealth Games choose imc Express?
imc Express is an easy-to-use authoring tool that takes the hassle out of content creation. Learning teams can easily import text from Microsoft Word, add multimedia content, drag-and-drop images and build interactive learning activities to build engaging learning experiences. To support the most inclusive Commonwealth Games ever, video content is automatically subtitled, ensuring it’s accessible to the entire workforce.
On top of this, imc Express offers a range of pre-made and customisable design templates, along with didactic templates to help authors convey their content in a didactically meaningful way. Content is adaptive and responsive for all devices, ensuring it’s suitable for the Commonwealth Games’ large, diverse audience who may be accessing training from desktop computers, tablets or smartphones.
Creating content with imc Express
The Birmingham 2022 Commonwealth Games team has two imc Express ‘super users’ with the overall responsibility for managing the eLearning content creation process. These super users will set up the templates and send them out to each functional area in line with demand for new learning content.
The templated approach will empower more people to create learning content without needing extensive development or design experience, while also being able to create engaging and interactive eLearning content instead of a plain PDF.
Content straight from the in-house experts
The Birmingham 2022 Commonwealth Games only has the budget for a select few highly interactive modules to sit on their LMS, and with no dedicated in-house content provider, imc Express will make it much easier to spread the content creation workload across functional areas of the organisation, ensuring modules come straight from the experts for the best-quality training.
Why Birmingham 2022 Commonwealth Games needs custom content
With 43 different functional areas (or departments), the Birmingham 2022 Commonwealth Games needs to accommodate a wide range of learning requirements.
There are 279 different volunteer roles within these functional areas, covering everything from transport to media to medal ceremonies; much of which will be unique to the Birmingham 2022 Commonwealth Games.
How the Commonwealth Games is using custom eLearning content
This custom eLearning content will supplement the in-person training which takes place within the Commonwealth Games venues in Birmingham, ensuring volunteers can make the most of their face-to-face time. The modules created in imc Express will help volunteers know what to expect before their in-person training, giving them a useful overview of their roles and the tasks they can expect to perform.
Over 50 courses were created, in-house, in no time. Many static documents and plain text resources were transformed into engaging, interactive eLearning. This was made significantly easier by the fact that with imc Express, a single plain text input can be converted into multiple outputs, such as SCORM, web content or ebooks. This content was then imported directly from imc Express into the Learning Magagement System (LMS), reducing manual content upload.
Providing this content as soon as volunteers have their roles, ensures that they can start to prepare for the games immediately without having to wait for their face-to-face training. They will have access to photos, videos, maps and more created with imc Express by leaders in their functional area, ensuring they can turn up for their face-to-face sessions with a foundation of knowledge.
This primarily self-created approach will also allow the Birmingham 2022 Commonwealth Games team to accommodate inevitable last-minute requests for learning content, as they can all be quickly created in-house using templates and the imc Express tool’s artificial intelligence to pull together accessible, attractive and engaging learning resources for thousands of volunteers, contractors and paid employees.
More about this project
Join us for part 4 when we will take a look at the implementation of imc’s LMS for the Birmingham 2022 Commonwealth Games, including the challenges they overcame and how they launched the LMS to a workforce of over 50,000…
A future-proof LMS for 2022 Commonwealth Games
A future-proof digital learning solution with multitenancy LMS to train large numbers of volunteers and contractors at the 2022 Commonwealth Games within a short time frame.
A holistic learning management experience for Australia’s national rugby league
A rejuvenated approach to modernise NRL learning centre portal with a fully-integrated LMS that increased participation rates and positive learner feedback.
Birmingham 2022 Commonwealth Games case study: The solution
Welcome to the second in our series of posts exploring imc’s project with Birmingham 2022 Commonwealth Games. In this post, we will look at imc’s solution, including how the design tied into the Commonwealth Games organising committee’s unique requirements.
Following Birmingham 2022 Commonwealth Games’ public procurement process, imc’s proposed solution clearly came out on top. This was, in part, thanks to imc’s experience with other sporting organisations, such as Australia’s National Rugby League, along with their on-budget and on-brief solution.
Birmingham 2022 Commonwealth Games project kickoff
The project kickoff took place in November 2021, with the initial go-live planned for late February 2022 - a very tight timeframe for such a large-scale, complex LMS project, so efficient working practices were a must.
An inclusive learning platform
A key consideration for this project was that the Birmingham 2022 games will be the most inclusive Commonwealth Games to date, with more medals for women and a bigger para-sport programme than ever before. Birmingham is also a very diverse city in the UK’s West Midlands. This need for inclusion had to be reflected in the choice of learning platform. The LMS needed to be simple, accessible and suitable for use by a wide range of learners.
Building an LMS within time limitations
Additionally, it was vital that this programme remained within the planned scope. With such limited time, it was not an option to stray outside the initial plans, so the Commonwealth Games organising committee and imc agreed very early on that this LMS needed a very clear focus with no room for scope creep.
Designing the programme
With so many volunteers and contractors involved in the Birmingham 2022 Commonwealth Games, it was essential that the programme ran efficiently and didn’t take up more time than was absolutely necessary. The last thing the Commonwealth Games organising committee wanted was to ask a volunteer working four shifts to participate in a full week of training, so a smart design was extremely important.
All employees, contractors and volunteers involved with the Birmingham 2022 Commonwealth Games must attend four-hour face-to-face orientation sessions to help them familiarise themselves with the venues and procedures specific to each location. Therefore, a blended learning programme was quickly established as the best approach, with the LMS providing additional bitesize training and support while protecting limited face-to-face time.
Integration with a workforce management system
The Learning Management System (LMS), B-Bright, takes user data from workforce management system Rosterfy, the volunteer portal. For the Birmingham 2022 Commonwealth Games, this takes place through a simple data transfer service, but with more time to prepare for future games, these systems will be integrated. This is one of the advantages of a multi-games contract – lessons learned from this version can be directly implemented in future versions, instead of starting from scratch each time.
There are thousands of people involved in the Commonwealth Games, all of whom have different learning needs and roles to prepare for, across 43 functional areas and 279 different volunteer roles. The data transferred from Rosterfy to the LMS flags the type of user and automatically gives them access to the relevant training within the course catalogue.
This data also tells the LMS which functional area the learner works in, so they are also automatically enrolled into role-appropriate courses. This removes a huge amount of manual work for the organising committee, and ensures that the user management process is streamlined and efficient,
A future-proof solution
The LMS is built with multitenancy in mind. While this solution will be operational for the six months around the Birmingham 2022 Commonwealth Games, the platform itself will be reused for future games.
User data for future games will be completely separate from the Birmingham 2022 users, meaning that unique designs and content can be applied to the LMS without affecting other host cities’ experiences.
An agile approach
This solution has been designed with future games in mind right from the start of the process. While the Birmingham 2022 Commonwealth Games requires a quick, on-brief solution, there will be much more time to automate more elements of the platform for future games. Owing to this agile approach, the larger scope of more complex learner journeys and close integration with other systems can be iteratively rolled out over time. Getting started with what is required now with built-in flexibility means that the solution will be ready to adapt to what is needed in the future.
More about this project
Join us for part 3 when we will take a look at how the Birmingham 2022 Commonwealth Games organising committee used the imc Express authoring tool to create their own customised eLearning…
Part 1: An LMS for the 2022 Commonwealth Games
The challenges to designing a digital learning solution for a large & diverse audience at the 2022 Commonwealth Games in Birmingham.
A podium spot with eLearning
Training is not only essential for the professional athletes, but their trainers, referees and crew members also need continuous professional development. We tell you how that works with eLearning.
Birmingham 2022 Commonwealth Games case study: The challenge
Welcome to the first in our new series of posts exploring imc’s project with Birmingham 2022 Commonwealth Games. In this post, we will reveal the challenge faced by Birmingham 2022 Games, and what they needed from their new learning management system.
About the Commonwealth Games?
The Commonwealth Games bring nations together in a colourful celebration of sport, human performance and culture. Birmingham 2022 will see around 4,500 athletes from 72 nations and territories compete in 19 sports and eight para-sports. Much like the Olympics, the Commonwealth Games takes place every four years, moving cities for each event. As the biggest event ever to be held in the West Midlands, Birmingham 2022 is expected to attract more than one million spectators to the city and have a global TV audience of 1.5 billion.
The training requirement
With each event comes a mammoth training requirement. With a workforce of over 50,000 volunteers, paid employees and contractors to rapidly upskill, Birmingham 2022 needed a learning management system (LMS) to streamline the training process for their diverse team.
To find a new LMS, Birmingham 2022 went through a public procurement process to find the right vendor. Birmingham 2022 has pledged to be the most sustainable yet, so sought a solution that could be reused across a multi-games contract, by Birmingham 2022 and future committees.
For Birmingham 2022, it was vital to ensure efficiency and value for money, so it was crucial that they chose the right LMS from the very beginning. The Commonwealth Games Federation’s vision was for better knowledge transfer between organising committees, with systems and contracts carrying over from one Game to the next to reuse as much as possible.
Plans for a blended learning programme
Birmingham 2022 knew that they wanted a truly blended learning programme, comprising eLearning, digital resources and live face-to-face training sessions. The addition of the online element was relatively new, and driven in part by the challenges posed by COVID-19. This would be in contrast with the very simple LMS used by the Gold Coast 2018 Commonwealth Games, which was essentially used for ‘click next’ learning with no tracking or reporting.
The shift in focus to blended learning would enable Birmingham 2022’s training team to ensure that valuable time wasn’t taken out of face-to-face sessions to deliver soft skills training. This meant that workforce would receive their venue-specific training in person, while accessing role-specific and customer service-focused training online for more efficient learning.
Designing for a large, diverse audience
An important part of this project would be the huge learner audience, of 35,000 contractors, 14,000 volunteers and 2,000 paid employees. Additionally, this would be a very diverse audience, comprising different ages and levels of technical ability, meaning the LMS needed to be extremely accessible and user friendly.
With so many volunteers and contractors, Birmingham 2022 needed to ensure that their event scheduling platform, Rosterfy, would communicate with their LMS. This ability to transfer data from Rosterfy to the LMS would save Birmingham 2022 a lot of time that would otherwise be spent on manual data entry.
Finally, the LMS would need to support multiple different user groups over the course of the contract, along with different branding and content, so the chosen LMS needed multitenancy functionality.
Following an extensive tender process, the Birmingham 2022 Commonwealth Games selected imc as their enterprise LMS vendor of choice. The project commenced in November 2021 – nine months before the start of the games. With this in mind, it was time to get to work on creating the perfect solution in a limited timeframe.
Join us for part 2 when we will take a look at the solution imc created for the Birmingham 2022 Commonwealth Games…
A holistic learning management experience for Australia’s national rugby league
A rejuvenated approach to modernise NRL learning centre portal with a fully-integrated LMS that increased participation rates and positive learner feedback.
A podium spot with eLearning
Training is not only essential for the professional athletes, but their trainers, referees and crew members also need continuous professional development. We tell you how that works with eLearning.
What is Digital Learning Transformation and how does L&D maximise its impact?
Digital Learning Transformation is about much more than taking your offline training materials and making them viewable online. It’s a complete, collective mindset change in how training gets done across an entire organisation.
In this blog, we offer a brief introduction to the concept of digital learning transformation, including the reasons and expected benefits and - if you’re in L&D - how to do it well.
The Broader Digital Transformation Context
Digital transformation is a managed approach to integrating digital technologies across all areas of an organisation. It marks a fundamental change in how business gets done.
Every business will have its own priorities and pain points that may be the primary driver(s) of digital transformation, but the goals and incentives tend to include:
- Cost savings and increased efficiency through reduced need for travel, time on face to face or paper-based communication, etc
- Greater cross-departmental knowledge sharing, breaking down silos and leading to new cocktails of ideas
- Enhanced data gathering, giving leaders more insight into trends, customer needs, opportunities and threats - enabling better-informed strategies to be formed
- Future-proofing the organisation, making it more adaptable to change and the integration of new solutions that build upon the existing technologies.
While digital transformation as a concept has taken hold over the last 5 years and seen accelerated demand since 2020 in the midst of the Covid-19 pandemic, its business benefits have long been demonstrated. In fact, research by MIT back in 2013 showed that digitally mature companies were 26% more profitable than their peers.
Those that lag in this area risk getting left even further behind more digitally-focused companies in 2022 and beyond.
eLearning for Employee Engagement, Performance & Retention
Few large organisations in 2022 have wanted to or been able to continue with face to face onboarding and training during the pandemic. While most will have had a level of elearning already in place for the basics of company processes and compliance training, many then took the same principles to further L&D content, making it available online via a learning management system (LMS).
However, it's crucial to view this solution as an extension of existing box-ticking exercises required for health and safety or other compliance training that short-changes employees and the business as a whole.
LinkedIn’s 2018 Workplace Learning Report found that 69% of non-millennials see development as important in a job, while this figure rises to 87% for millennials. This means that the competitive advantage to be gained from enhancing learning and development opportunities will increase in its importance for engaging employees over the coming years.
The benefits of eLearning for staff retention are even clearer:
According to research by Oxford Economics and Unum, the cost of replacing an employee earning £25,000 is over £30,000 on average when you factor in all costs, and this may not even account for the associated inefficiencies caused by disruption and loss of knowledge and experience.
Digital learning transformation looks at how to not only make elearning possible but how to make training as effective, engaging and enjoyable as possible.
As 94% of employees would stay longer if they felt their company was investing in their career, making learning materials not only accessible but engaging and personalised through an integrated Learning Suite could bring vast improvements in morale and reduce attrition.
Such a system combines the top-down training facilitated by an LMS with the bottom-up, employee-led learning characterised by a Learning Experience Platform (LXP). Investment in such digital learning solutions could be repaid many times over across a large organisation from just the reduced recruitment costs alone.
Transformation Buy-In at Leadership Level
For digital learning transformation to have a real impact across the organisation, L&D managers need to first ensure buy-in from their fellow leaders, starting from the top:
The big boss loves speed - in decision making, in implementation, and in bottom-line results. Demonstrate how digital learning will enable new products and services to be rolled out faster, as training can be created and delivered quickly, even across borders, and updated with minimal time and fuss down the line.
Head of Finance
A key consideration for finance is minimising and cutting costs where possible of course. Sell the idea of digital learning to this team on the basis that it reduces costs in the way of face to face trainers, room hire, travel and materials. Rather than an investment (a cost), it is a cost-saving device for which you may be able to demonstrate a clear business case and ROI.
Head of IT
The techies love control. Rather than selling the Head of IT on the concept of digital learning, you may find that he or she is enthusiastic but wants to be actively involved to ensure integration with existing systems. See this as a collaboration where you may need to hand over a level of control.
A well set up learning platform is a powerful asset for legal/regulatory compliance. It provides clear information on required training and can provide alerts when refresher training is required. An easy sell to an in-house or external legal team.
Recruitment, onboarding, training, morale and retention are all key considerations for the Head of HR. L&D and HR are closely aligned anyway - if not part of the same People department. Digital Learning Transformation does require a great deal of data sharing and integration with HR systems, but done well, HR and L&D will have a seamless, beautiful relationship for ever after.
Key Steps to Digital Learning Transformation
A digital learning transformation programme requires careful planning, implementation, assessment and improvement. Any such technology implementation can be broken down into distinct steps for success:
- Measure & Analyse
To break each step down into greater detail:
You will have done a level of planning in order to win the support of department heads. In order to maintain that support, you’ll need to carefully scope and cost the technologies you’re looking to introduce and the human resources needed for their implementation.
What existing processes will be retired and what are the direct replacements for each one in the new digital learning environment?
As so many technology projects stray beyond expected timescales, give yourself plenty of buffer time so that you don’t miss deadlines and start losing support from your peers.
Communication is vital for a successful digital learning transformation programme. Many IT projects fail not through a poor choice of technology, but through lack of communication beforehand in order to generate understanding and buy-in from end-users.
At the consultation stage, learn about what the key pain-points are within each department and try to tailor your digital learning solutions to help ease them.
Help each department to understand the benefits of digital learning transformation for their roles and you’ll find less friction and greater user adoption of new systems and processes post-implementation.
Don’t try to implement every project within the digital transformation programme in one spectacular hit. There will be disruption - good and bad - so limit the bad and overall shock to the organisation by rolling out to a limited cohort - perhaps the department where you have greatest buy-in first.
Introduce new tech and eLearning content gradually, replacing previous training methods bit by bit. Look for what systems and content people are finding confusing and what really enthuses them.
Test & Measure
As your early-stage digital learning projects bed in, analyse the data that comes back from your learning platform. What are the key metrics you are looking to improve and how does the new solution fare compared to previous methods?
Analyse, Discuss & Improve
Again, communication is essential to making your digital learning programme maintain its early momentum. You’re gathering quantitative data, but don’t ignore qualitative feedback from each group of learners and their managers.
What has been annoying? What hasn’t worked? What could be improved?
Within each individual roll-out project, mistakes will be made - that’s normal. Those mistakes will be forgiven if you listen to the feedback, take notes, and act as quickly as possible to address them with tweaks to your roll-out.
Transform the Culture
There is only some much you can do in leading a digital learning transformation programme before it could feel less collaborative and more like another top-down demand. Who has engaged most with both the process and the benefits from the early stage implementations?
Laser in on these people and try to empower them as advocates of the new solutions - even coaches for their peers who could use support.
With an army of internal activists, user adoption can start to spread like wildfire, making your digital learning take hold and really transform the culture of your organisation.
Hopefully, the above points have given you some useful food for thought in advance of your own digital learning transformation programme.
If you’d like to speak to one of our digital learning experts to discuss how our experienced team and solutions could help you, do feel free to contact us here at imc for an informal discussion of your organisation’s requirements.
Compliance in Digital Learning Transformation
Get to know more about the five benefits of how compliance training can make digital learning transformation a fundamental part of a progressive, digitally-savvy organisation.
Connecting Learning and Business Performance
A forum article about how leading businesses in Australia connect their learning journeys to their wider organisational objectives.
The Role of Compliance in Digital Learning Transformation
Here we look at the important role of Compliance within digital learning transformation projects. Whether you have an Audit / Compliance or L&D role, digital transformation is likely impacting your plans, especially if you work for a large, forward-thinking organisation.
According to Gartner, global IT spend will hit $4.4 Trillion in 2022. Despite geopolitical uncertainty and residual pressures from the pandemic, business and IT leaders are actually looking to invest more in digital technology, in order to ensure greater flexibility and future-proofing of their organisations.
In fact, “Investment in direct digital transformation projects is projected to grow at a compounded annual rate of 16.5 per cent from 2022 to 2024” according to the International Data Corporation.
When it comes to digital transformation programmes, leadership teams are often sold on the ideas of faster processes, cost-savings and slicker sales enablement. For L&D, the Covid-19 pandemic accelerated the trend towards digital learning, as the face to face classroom environment became impractical.
What tends to get neglected within digital transformation is the area of Compliance. Legal and regulatory compliance is often seen as a tick-box exercise - “make sure passwords are secure for that new software”, “make sure the new guy gets his health and safety walkthrough before he starts” etc.
However, digital transformation can deliver as much in the way of improvements and efficiencies for Compliance teams as for any other department, while embedding compliance considerations can streamline every department’s processes by automating many recurring tasks related to training.
If you are involved in a digital learning transformation project, here we look at some of the key compliance considerations and potential benefits.
Automated alerts to new laws and regulations
A key role of Compliance teams is to keep track of the latest applicable laws and industry regulations, then liaising with L&D and / or relevant departments in order to roll out training accordingly.
When a robust, well-integrated learning platform is in place and you have an easy to use elearning authoring tool, the Compliance department may be able to update or add relevant information to the platform themselves so that push notifications will get sent to the appropriate employees automatically and if necessary, instantly.
Alternatively, Learning and Development teams can integrate the new information into the next round of training made accessible in the right place, at the right time.
You may be quick and diligent when it comes to delivery of compliance training, but when it comes to an audit from external bodies, this needs to be proven.
Digital learning transformation reduces or completely removes the need for certification paperwork, so that demonstrating the appropriate level of training and accreditation becomes much quicker and easier. Gone are the days of lost certificates - hiding in the wrong file.
A good learning management system (LMS), such as the imc Learning Suite, makes all training and certification information easily navigable and searchable.
Personalised learning and refresher training
Often, compliance training is required when an employee joins a company or starts a new role. This means that revised or refresher training is required on a very individualised schedule.
Digital learning solutions enable these requirements to be managed for each employee as they progress through an organisation or take on new sideways responsibilities.
Compliance teams are often under pressure to do their jobs while staying out of the way as much as possible in order to allow employees to get on with their day to day responsibilities, such as customer service, operational work or revenue generation.
A digital learning platform gives L&D and compliance teams access to useful data so that trends can be seen in where an individual might need additional support for certain aspects of training or where a certain course is causing strange delays or roadblocks.
Such data can enable personalised learner interventions rather than bombarding a whole department with additional training that only a few people need to stay compliant. It also allows Compliance or L&D teams to improve training content that causes bottlenecks for a whole cohort of learners.
The whole point of the Compliance function is to allow an organisation to run fluently while staying on the right side of the law or industry regulator.
Through access to data generated by digital learning systems, a Compliance manager is empowered to better manage risk across the company. An effective digital transformation programme integrates every department and a great deal of their training.
Without acting like a ‘Big Brother’ presence in the company, the Compliance team can look into the development of processes and related training, offering guidance and risk mitigation processes along the way.
The five principles above offer a guide to how Compliance teams and their collaboration with L&D can make digital learning transformation a fundamental part of a progressive, digitally-savvy organisation.
For those companies on a broad digital transformation programme, Learning and Compliance can help every department to run ever more smoothly and efficiently while managing the risks that come with any change much more effectively.
Don't call it compliance
Most of the time, employees are reluctant to complete mandatory compliance training since it's always unengaged and dull. We give some tips of creating an interesting training instead.
Efficiently implement compliance topics
Discover how to improve employees motivation and learning experience by using a modern learning management system platform.