Success Story
STIHL

With dedicated data to long-term growth and better forecasting

stihl logo

Quality “made by STIHL” is a core brand promise that dates all the way back to 1926. Since then, the one-man operation founded by Andreas Stihl in southern Germany has blossomed into an international mechatronics company.

 

Today, STIHL is the world’s top-selling chainsaw brand. The company employs over 20,000 people and has a presence in 160 countries across five continents.

Blurred Video Thumbnail

Um dieses Video sehen zu können, müssen die Marketing Cookies aktiviert werden. Klicken Sie auf den Playbutton, um diese zu akzeptieren. Mehr Informationen finden Sie in unserem Cookie Banner und in der Datenschutzerklärung.

Please accept marketing cookies to watch this video.
imc meets STIHL | Sustainable growth thanks to eLearning
THE PROJECT
THE CHALLENGE

How to share decades of knowledge

All STIHL tools, whether chainsaws, lawnmowers or hedge clippers, are high quality, safe and easy to use, and built to last. Therefore, many people keep their STIHL tools their whole life and have them serviced and repaired at their local specialised dealerships.

 

Consequently, employees at the 50,000 dealerships worldwide must be able to repair any older model at any time. And to enable that, employees and sales partners need access to detailed information on all STIHL products. This information needs to be in digital form, quick to access, and available worldwide.

Stihl worker
THE SOLUTION

One learning platform for all

STIHL needed to ensure staff could access its product and service training courses at any time, from anywhere worldwide. So, in 2020, the company decided to implement the learning management system (LMS) developed by imc AG.

 

imc business consultant David Jost advised STIHL on the implementation of the imc Learning Suite. “The fact that STIHL is structured into several national operating companies posed a particular challenge,” he says. “Between them, they had six different systems that now had to be migrated in standardized form to our LMS. Hence, we had to discuss the requirements in great detail and run through a range of scenarios.”

 

STIHL e-learning and training manager Leandra Deininger was the customer contact for this project.

“We also attached huge importance to delivering a quality learning experience,” she says. “We wanted all users – from internal STIHL staff to dealers – to be able to find exactly the learning content they need, quickly and easily. And for that, the system had to be simple and intuitive to get to grips with.”

RESULT and OUTLOOK

Better forecasting thanks to learning analytics

After the global rollout of the system and the progressive retirement of the legacy systems, STIHL intends to go a step further. It wants to put its data to work. This is where the imc Learning Platform’s learning analytics dashboard functionality comes in. It can be used to visualize learning success.

 

As David Jost explains, this is about more than tallying up the number of courses completed. Or even calculating average training hours. It’s about providing answers to questions like the following:

  • How can we enable our course managers to make sound decisions based on solid data?
  • How can we enable learners to achieve optimal learning?
  • How and in what way do professional development courses contribute to corporate objectives?

Once you have answers to these questions, learning programmes can be aligned with long-term corporate strategy. The impact of this corporate learning on achievement of the corporate strategy can then be visualised using learning data.

WHAT OUR CUSTOMERS SAY
Leandra Deininger, STIHL
We attached huge importance to delivering a quality learning experience. All users – from internal STIHL staff to dealers – have to be able to find exactly the learning content they need, quickly and easily. For that, the system had to be simple and intuitive to get to grips with.
Leandra Deininger
E-Learning and Training Manager
STIHL
Target Audience
Employees and reseller in 160 contries
Learning format
LMS & Blended Learning Journey
Result
one central system instead of six stand-alone solutions
INFOS & DOWNLOADS
More success stories

Find out why customers worldwide rely on imc solutions and products.

aprendio training
Success Story
Aprendio

Easy and accessible content creation – even in stormy seas

Logo aprendio

Aprendio is a Danish start-up enabling high impact learning
in the maritime and renewable energy sectors.

THE PROJECT
THE CHALLENGE

Training to drive the green transition

Aprendio is a dynamic and scaling business and has ultra-expertise in its domain. Mikkel Hansen, CEO & Co-founder with more than 25 years of experience in the industry, explains: "The maritime and renewable energy sectors are rapidly changing – they are vital in enabling the huge ‘green’ transition as they help drive the world’s shift towards a green economy.

The need for additional and highly trained staff has never been greater with millions of new jobs being created globally."

 

To support the strong demand for better and faster training content, Aprendio needed to find a suitable authoring tool. Key considerations were the fast creation of e-learning content that was easy to distribute to learners anywhere in the world, and ease of accessibility.

aprendio ship
THE SOLUTION

Creating accessible, impactful content that can reach professionals anywhere

Aprendio reviewed many of the leading authoring tools, including imc Express. They found that the market was divided broadly into advanced tools and easy-to-use tools. As their focus is making an impact quickly for their clients’ organisations, Aprendio did not want a complex tool that would take them and their customers a long time to master and use.

 

“We especially liked the intuitiveness of imc Express and the quality of its output versus other tools.”

 

In Mikkel’s experience, one of the key factors to ensure a learner’s success is the language.  Therefore, the automatic translation feature of imc Express is a great help for them. Because only if a learner really understands what they learn, they can internalise it, which is highly important especially when it comes to security training on ships.

 

The other critical element was for diverse, easily accessible content, which imc Express’ video and audio features provide, allowing learners to watch and listen while they practice or learn technical tasks. Mikkel summarises:

 

“We need to break-down barriers to learning and help people do their jobs well. imc Express allows us to do this.”

THE RESULT

Bye bye old-fashioned learning materials, hello modern, accessible content!

Within a very short period, Aprendio have been able to deliver hundreds of additional high impact trainings to learners, and make learning shorter, smarter and more relevant. Mikkel said:

 

“I’ve actually been sitting onboard a ship, with a satellite connection, using imc Express to convert training they had made onboard into a course.”

 

“imc Express allows you to get training content in your learner’s hands fast. Not in a matter of months or weeks, but hours.”

 

The KPIs at a glance:

 

  • Small team produced more than 60 training contents in less than 1 month from onboarding
  • 50 % of Aprendio training content is now produced in imc Express
  • Took creation of digital learning from months and weeks, down to hours
Result
60 training contents < one month
Learning format
50 % of content produced in imc Express
Creation time
From months > hours
WHAT OUR CUSTOMERS SAY
Mikkel Navarro Hansen – CEO & Co-founder – Aprendio
The maritime and renewable energy sectors offer fantastic places to work – but this work is filled with risk which requires you are properly trained.
Mikkel Hansen
CEO & Co-founder
aprendio
More success stories

Find out why customers worldwide rely on imc solutions and products.

Green Climate Fund mockup
Case Study
Green Climate Fund

A comprehensive onboarding and learning experience

Creating a future pathway for learning
Green Climate Fund logo

The Green Climate Fund (GCF) is a fund established within the framework of the United Nations Framework Convention on Climate Change (UNFCCC) as an operating entity of the financial mechanism to assist developing countries in adaptation and mitigation practices to counter climate change.

 

The GCF is based in Incheon, South Korea, and has raised USD 10.3 billion equivalent in pledges from 49 countries.

Green Climate Fund illustration

THE BACKGROUND

A collective vision for new starters

 

The Green Climate Fund desired to deliver a comprehensive onboarding and induction program that provides a sound understanding of GCF's climate focus, shared values, governance, policies and practices. This would be underpinned by a newly formed learning experience framework and strategy for its realisation and deployment.

 

To achieve this vision, imc set out on a co-creative 5-week journey to discover, define, translate and align up to 20-hours of proposed learning to not only deliver on its requirements but to further provide the ideal experience for a new starter.

 

This was achieved by connecting everything back to the organisation's greater ecosystem of all things learning, development, knowledge management, change and performance.

 

Along the way, imc discovered a holistic framework for learning, developed a multi-pathway curriculum framework and learning strategy, while further defining the overarching narrative and experience to be shared by all new starters.

THE PROJECT
THE CHALLENGES

Making sense of diversity and complexity

To design such a large scale orientation solution, there was a large process of consolidating, defining and uniting many factors of content and experience. We had to consider that with every new starter who joins the Green Climate Fund, there is a different story to tell.

 

Therefore, we had to understand their perspectives and identify the universal needs shared by many of these new starters, such as setting up a new life far away from home. Additionally, across GCF, there are over 80 languages combined with an incredibly complex subject matter concerning climate and financial science that needs to have its learning performance analysed correctly.

turtle
THE SOLUTIONS

The Learning Experience Framework

imc took the time to acquire a vast collection of research insights and begin a process of sense-making. Through this, the seemingly disconnected begins to take on new forms of service and experience.

 

This is precisely what happened as we began to explore the three emerging modes of education, exposure and experience. To validate the path we found ourselves on, we mapped what expert participants said we needed, against what end users said they desired, to have the ideal orientation experience.

 

Where we landed was at the beginning of a robust Learning Experience Framework; capable of not only driving all aspects of the orientation project in question but across the entirety of GCF with strategic foresight.

 

The Learning Experience Framework is a continuous model of learning and development which embeds opportunities of meaningful experience, exposure and education to occur across all aspects and areas of the Green Climate Fund. The Learning Experience Framework grounds the education components of the orientation by providing clarity and insight into what belongs within it at an organisational level.

THE RESULT

Our focus on orientation for education

By gaining clarity of the bigger picture, we were able to move forward more gracefully.

 

We began by finalising this newly discovered Learning Experience Framework, and then proceeded with an in-depth meta-analysis of all proposed digital learning topics for the Orientation.

Green Climate Fund mockup

Within the 20 hours of Digital Orientation Modules, we identified the need to focus on four core types of digital learning approaches to meet the diversity of needs we discovered throughout our research. These are:

  • Storytelling
  • Scenario-based learning
  • Problem-based learning, and
  • FAQ and resource

Through creative and innovative design, these four approaches will create optimal coverage of all content being delivered across the 20 hours of education. The orientation for the education project is currently in discussion with GCF.

Overall, the client feedback was incredibly positive towards the professionalism and quality of performance by imc team.

 

Furthermore imc and the Green Climate Fund were recognised as Platinum winners in the 2021 LearnX awards. The international award program honours innovative and creative projects in the fields of learning and design every year.

Achievement
20 hours of Digital Orientation Modules based on a Learning Experience Framework
Measured
Reduce human operational and procedural error
Empowerment
Embed confidence & competence among new hires
TESTIMONIALS
Icon representing Avatar Quiz apps
“We at the GCF are elated to be partnered with imc! Their professionalism and flexibility has made this project what it is today. We are especially thrilled with the imc team, whose time, effort, and abilities have made this partnership a success.”
George Zedginidze
Head of Knowledge and Change Management
Green Climate Fund
INFOS & DOWNLOAD
More success stories

Find out why customers worldwide rely on imc solutions and products.

yellow crane against the sky
Case Study
Exel Composites

Knowledge sharing with
Process Guide

exel logo

Exel Composites, a global technology company headquartered in Finland, is the world’s largest manufacturer of pultruded and pull-wound composite solutions. They design and manufacture composite products using carbon fibre, fiberglass and other high-performance materials.

Exel Composites produce a full range of standard and custom sized composite tubes, tool handles, profiles, and laminates. These are used in residential, commercial, and industrial applications. Exel Composites’ global manufacturing, R&D, and sales footprint serves customers across a broad range of industries and applications.

THE PROJECT
THE CHALLENGE

New tools and more knowledge sharing

Over the last two years Exel Composites implemented a new Enterprise Resource Planning (ERP) system, which was planned to be carried-out in several phases. The project required a lot of staff training and writing of instructions on how to use the new system.

But although comprehensive process instructions had been prepared, some people found it easier to simply ask a more experienced user than read the available instructions.

Additionally, a Product Data Management System was implemented and it was necessary to controll different workflows and processes.

exel shopfront
THE SOLUTION

Filtering information with
imc Process Guide

Due to these challenges Exel Composites looked for a solution that would help their business and decided on imc Process Guide, since it allows people to easily find the information they want when they need it. Consulo (imc’s partner in Finland) provided a Process Guide implementation project to all Exel Composites’ Finnish employees, establishing a baseline.

 

With imc Process Guide, users can much easier find information and instructions, plus, the threshold of accessing instructions is now much lower. Additionally, it allows people to easily find the information they need for their job on demand.

process guide mockup
THE RESULT

Positive business impact

In general, the feedback across the business has been positive. Kimmo Puoskari, Exel Composites’ R&D Manager, summarised: “We feel that Process Guide is a nice way to document process instructions and have them all in one place, in a central depository. Because Process Guide has been a very easy and straight forward project to get up and running, it required very little IT/infrastructure effort.

Measuring business impact is not so straight forward, however my ‘gut feeling’ is that the business goals of having easier access to instructions and guidelines and getting people to focus on using our systems and processes correctly has had a positive impact.”

 

Kimmo also points out, that employees’ skill sets have increased, plus their learning curve has reduced. Another positive side effect: Calls for on-site help have reduced, meaning the IT team has more time to focus on more challenging issues and important system development work, instead of basic user assistance.

architectural mockup
Achievement
Central process documentaion
Learning format
Performance Support
Target group
650 employees
WHAT OUR CUSTOMERS SAY
We feel that Process Guide is a nice way to document process instructions and have them all in one a central depository
Kimmo Puoskari
R&D Manager
Exel Composites
INFOS & DOWNLOAD
More success stories

Find out why customers worldwide rely on imc solutions and products.