Key Account Manager - SaaS Digital Learning

At imc we hire great people and believe it is a very exciting time for the digital learning industry. We reward our employees for the impact they make, and value the innovative approaches they bring. We are on the look-out for an enthusiastic, energetic Key Account Manager who desires a challenge in helping grow our business in the Netherlands, through playing a lead role in individual customer satisfaction, retention, and engagement for our valued customers whilst maximising the growth potential on each account in terms of revenue.

 

What you'll be doing

  • Owning the relationship with your customers and maintaining a strong connection through regular communications and visits.
  • Develop and implement well defined strategic customer plans for each customer to ensure customer retention and growth.
  • Expanding your accounts via up-selling and cross-selling.
  • Developing knowledge of our product and customer usage scenarios to provide strategic consulting and long-term support of existing customers
  • Exploring opportunities for innovative solutions with the clients and developing proposals for additional products and services
  • Ensuring imc is meeting its obligations of our customer contracts, and pro-actively identifying and escalating areas of risk.
  • Actively working with customers to seek referrals, references and case studies to help us leverage our relationships into new customers.
  • Processing of enquiries, offers preparations, conducting negotiations of price and contract conditions
  • Managing the end-to-end renewal and re-contracting process with customers over their lifetime.
  • Financial controlling, account reporting and revenue forecasting

What you'll need

  • Ability to build outstanding relationships with our clients
  • Excellent communication (written and verbal) and interpersonal skills
  • Business minded ability to enable real business outcomes for both imc and our customers
  • Ability to run inspiring meetings and workshops with customers
  • Financial aptitude to manage financials associated with customers (quotes, orders, invoicing, annual revenues)
  • Strong understanding of our business software (full training will be given)
  • Ability to up and cross sell to an existing customer base and maximise revenue
  • Ability to effectively challenge customers and colleagues
  • Excellent influencing and negotiations skills
  • Dutch essential, German and or French a big plus!
WHAT YOU WILL EXPECT AT IMC
Flexible Working Hours

As long as your schedule and position allow it, you can work flexible hours

Hybrid Work
Hybrid Working

Working at home or in the imc office? We offer "Full flexibility, but not 100% remote". You can combine the advantages of both worlds depending on your personal preferences.

Training & Development

A dedicated training program brings you closer to your objectives

Employee Events

Not only do we enjoy working together, but we also like to  socialise and celebrate together. In addition, joint activities strengthen the team spirit

DIVERSITY & INCLUSION

Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.

ANY QUESTIONS?

Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Russell Donders. Furthermore, Claire Raistrick from HR will be happy to help.

Russell Donders
Russell Donders
Head of International Market Development
[email protected]
Send E-Mail
+44 208 065 5215
Voice Call
Claire Raistrick
Claire Raistrick
Senior Human Resources Manager
[email protected]
Send E-Mail
+49 681 9476-315
Voice Call
OUR APPLICATION PROCESS
job application

Your application - Let's start.

We'll have a first phone call to see if we are a match.

interview

In a face-to-face interview we get to know each other.

contract

Your offer - we are happy to have you on board.

A LITTLE MORE ABOUT YOUR TEAM

Together, we work on winning new clients for imc and developing long-term client relationships. We always look after our clients, support their success, and strive to maximise their benefits. It helps that our team comprises versatile colleagues with diverse backgrounds and perspectives, never failing to find the optimal solution in collaboration. 

Despite our ambitious goals, we always acknowledge that we are human, and share emotions and funny moments. Every so often, we also spend our free time together. 

GET TO KNOW YOUR COLLEAGUES

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The reason why Uwe Hofschröer, Head of Learning Strategy Consulting, wishes that the focus should not be on a system or learning content, but rather on the needs of the employees.

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Software Implementation Consultant/Project Manager, E Learning

imc is an energetic and innovative international Software as a Service (SaaS) Learning Management System (LMS) vendor, with over 350 employees across 12 countries and a fantastic collection of well-known global brands in our portfolio. We are looking for a Software Implementation Consultant/Project Manager, E Learning ,to join our colleagues in the Netherlands 

As an imc Software Implementation Consultant/Project Manager, you will be working on delivering new customer projects, as well as collaborating with our existing customers to deliver ongoing work packages for our leading learning management system and other imc software products.

 

 

What you'll be doing

  • Project management and package delivery with an ability to effectively manage project scope, time, and budget
  • Analysing and understanding our customers' requirements to form solution designs and specification documents
  • Proactively consult our customers throughout a project on imc’s software solutions
  • Performing software configurations, to a high standard, based on specifications
  • Supporting the wider imc team including doing demos, presentations, completing technical tender responses and pitches

What you'll need

  • Fluency in Dutch and English essential, German would be a big plus
  • Experience consulting or configuring of business software systems (LMS)
  • Problem solving, purposeful mindset with a desire to learn
  • Customer driven with ability to work in a team and autonomously
  • Ability to present and run both functional and technical meetings and workshops
WHAT YOU WILL EXPECT AT IMC
Hybrid Work
Hybrid Working

Working at home or in the imc office? We offer "Full flexibility, but not 100% remote". You can combine the advantages of both worlds depending on your personal preferences

Flexible Working Hours

As long as your schedule and position allow it, you can work flexible hours

Good traffic connection

With public transport you can reach all our offices easily and conveniently

Employee Events

Not only do we enjoy working together, but we also like to  socialise and celebrate together. In addition, joint activities strengthen the team spirit

DIVERSITY & INCLUSION

Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.

ANY QUESTIONS?

Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Koven Minien. Furthermore, Claire Raistrick from HR will be happy to help.

Claire Raistrick
Claire Raistrick
Senior Human Resources Manager
[email protected]
Send E-Mail
+49 681 9476-315
Voice Call
OUR APPLICATION PROCESS
job application

Your application - Let's start.

We'll have a first phone call to see if we are a match.

interview

In a face-to-face interview we get to know each other.

contract

Your offer - we are happy to have you on board.

A LITTLE MORE ABOUT YOUR TEAM

Your future team comprises a diverse range of colleagues with a common goal: Helping our clients to map their professional development processes in our learning management system with great success. Each team member contributes their individual knowledge and experiences, and the combination leads to success. Willingness to help and a good sense of humour are among the key characteristics our Customer Service colleagues share. 

Mutual respect is the foundation for a great team culture. The colleagues also like to get together after work to discuss projects informally.  

GET TO KNOW YOUR COLLEAGUES

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From Computer Science to Marketing Management, over to the Film Industry and now Business Consulting. Michele's story is quite unusal. Learn more in the latest job slot.

Ivana Lee is Managing Director Asia, located in Singapore – sounds like a great title, but what does she actually do all day?

GET AN IDEA OF WHAT MAKES US SPECIAL
NOT THE RIGHT POSITION FOR YOU?
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