Software Incident Specialist, APAC

It is a very exciting time for the digital learning industry. Businesses are transforming the way they train and develop their employees, and wider stakeholder network. This is a great opportunity to join the industry and imc as we continue our growth journey. We are looking for an enthusiastic Software Incident Specialist, with 2 to 3 years technical experience in a support role, to join our team in Melbourne and cover our APAC region, which is operating the cloud-based, award-winning software platforms of imc Learning. A person who wants to grow together with us and shows the same “Passion for Learning” as we do.

Here's what you'll be doing

  • Communicating with our customers to resolve technical problems (no call centre activity)
  • Understanding the customers’ needs and help them find a solution
  • Undertaking a deep analysis of incoming technical tickets, and where possible resolving them, before forwarding to hosting or software development teams
  • Processing, prioritising, classifying, documenting, and monitoring incidents in our ticket system (Jira)
  • Performing root cause analysis of errors, also in co-operation with other departments, including the provision of a workaround or solution
  • Coordinating incident analysis and resolution efforts between the service desk, hosting, and software development teams
  • Supporting the service desk team with technical issues
  • Creation and maintenance of entries in our knowledge base

Here's what you'll need

  • Experience or successful degree in the IT field
  • Support experience in the IT environment, as well as knowledge in log and error analysis of web applications desirable
  • Practical experience in working with SQL, HTML, XML, CSS, Java
  • Excellent English a must, German would be a BIG plus
  • Ability to work in a team, customer, and solution orientated environment, as well as super analytical skills
WHAT YOU WILL EXPECT AT IMC
Hybrid Work
Hybrid Working

Working at home or in the imc office? We offer "Full flexibility, but not 100% remote". You can combine the advantages of both worlds depending on your personal preferences.

Flexible Working Hours

As long as your schedule and position allow it, you can work flexible hours

Good traffic connection

With public transport you can reach all our offices easily and conveniently

Employee Events

Not only do we enjoy working together, but we also like to  socialise and celebrate together. In addition, joint activities strengthen the team spirit

DIVERSITY & INCLUSION

Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.

ANY QUESTIONS?

Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Koven Minien. Furthermore, Claire Raistrick from HR will be happy to help.

OUR APPLICATION PROCESS
job application

Your application - Let's start.

We'll have a first phone call to see if we are a match.

interview

In a face-to-face interview we get to know each other.

contract

Your offer - we are happy to have you on board.

A LITTLE MORE ABOUT YOUR TEAM

Your future team comprises a diverse range of colleagues with a common goal: Helping our clients to map their professional development processes in our learning management system with great success. Each team member contributes their individual knowledge and experiences, and the combination leads to success. Willingness to help and a good sense of humour are among the key characteristics our Customer Service colleagues share. 

Mutual respect is the foundation for a great team culture. The colleagues also like to get together after work to discuss projects informally.  

GET TO KNOW YOUR COLLEAGUES

The reason why Uwe Hofschröer, Head of Learning Strategy Consulting, wishes that the focus should not be on a system or learning content, but rather on the needs of the employees.

From Computer Science to Marketing Management, over to the Film Industry and now Business Consulting. Michele's story is quite unusal. Learn more in the latest job slot.

In this Interview, Suwhathi reveals how she became a hosting engineer at imc and what she thinks of the supposed male domains in IT.

GET AN IDEA OF WHAT MAKES US SPECIAL
NOT THE RIGHT POSITION FOR YOU?
  • Software Implementation Consultant, Learning Technology
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    Boston, New Jersey, New York, US
    Customer Services & Consulting
  • Key Account Manager, Saas Digital Learning
    Professionals
    Netherlands
    Sales and Business Development
  • Werkstudent Büromanagement (w/m/d)
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Technical Consultant, SaaS

Technical Consultant, SaaS

At imc we hire great people and believe it is a very exciting time for the digital learning industry. We work in global but small, self-managing, autonomous teams. We reward our employees for the impact they make, and value the innovative approaches they bring. We are on the look-out for an enthusiastic, energetic individual, who desires a challenging Technical Consultant role and who has a passion for delivering successful projects.

As an imc Technical Consultant, you will be working on delivering new customer projects, as well as working with our existing customers to deliver ongoing work packages for our leading learning management system and other imc software products.

Your role will involve working closely with both our experienced local team in the Melbourne office, as well as with our other international colleagues further afield, so you will have great support to develop in the role.

Here's what you'll be doing

  • Running workshops with our customers to understand their requirements and provide an insight into solution options
  • Analysing our customers' requirements to form solution designs and specification documents
  • Performing software configurations based on specifications
  • Defining and configure interfaces (batch .csv, SSO, API etc.)
  • Writing test cases and complete end to end testing, as well as supporting our customers in their own testing
  • Diagnosing and reporting system errors as well as test fixes
  • Project management and package delivery using waterfall and agile methods
  • Running training workshops and coaching sessions with the customer’s teams
  • Supporting our pre-sales teams’ activities with running demos, presentations, completing technical tender responses and pitches

Here's what you'll need

  • Ability to build outstanding relationships with our customers
  • Strong project management experience is a must!
  • Excellent interpersonal and communication skills (written and verbal)
  • Ability to present and run both functional and technical meetings and workshops
  • Problem solving, solution focused mindset with a desire to learn
  • Customer driven with ability to work in a team and autonomously
  • Ability to effectively challenge customers and colleagues
  • Degree qualified in IT related field with relevant experience
  • Understanding of SQL database driven web-based application
  • Experience consulting or configuring of business software systems (LMS)
  • Knowledge of SSO solutions, APIs, and interfacing protocols beneficial
WHAT YOU WILL EXPECT AT IMC
Hybrid Work
Hybrid Working

Working at home or in the imc office? We offer "Full flexibility, but not 100% remote". You can combine the advantages of both worlds depending on your personal preferences.

Flexible Working Hours

As long as your schedule and position allow it, you can work flexible hours

Good traffic connection

With public transport you can reach all our offices easily and conveniently

Employee Events

Not only do we enjoy working together, but we also like to  socialise and celebrate together. In addition, joint activities strengthen the team spirit

DIVERSITY & INCLUSION

Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.

ANY QUESTIONS?

Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Koven Minien. Furthermore, Claire Raistrick from HR will be happy to help.

Photo of Ivana Lee
Ivana Lee
Business Development Director Asia
[email protected]
Send E-Mail
+65 65133358
Voice Call
Claire Raistrick
Claire Raistrick
Senior Human Resources Manager
[email protected]
Send E-Mail
+49 681 9476-315
Voice Call
OUR APPLICATION PROCESS
job application

Your application - Let's start.

We'll have a first phone call to see if we are a match.

interview

In a face-to-face interview we get to know each other.

contract

Your offer - we are happy to have you on board.

A LITTLE MORE ABOUT YOUR TEAM

Your future team comprises a diverse range of colleagues with a common goal: Helping our clients to map their professional development processes in our learning management system with great success. Each team member contributes their individual knowledge and experiences, and the combination leads to success. Willingness to help and a good sense of humour are among the key characteristics our Customer Service colleagues share. 

Mutual respect is the foundation for a great team culture. The colleagues also like to get together after work to discuss projects informally.  

GET TO KNOW YOUR COLLEAGUES

The reason why Uwe Hofschröer, Head of Learning Strategy Consulting, wishes that the focus should not be on a system or learning content, but rather on the needs of the employees.

From Computer Science to Marketing Management, over to the Film Industry and now Business Consulting. Michele's story is quite unusal. Learn more in the latest job slot.

In this Interview, Suwhathi reveals how she became a hosting engineer at imc and what she thinks of the supposed male domains in IT.

GET AN IDEA OF WHAT MAKES US SPECIAL
NOT THE RIGHT POSITION FOR YOU?
  • Software Implementation Consultant, Learning Technology
    Professionals
    Boston, New Jersey, New York, US
    Customer Services & Consulting
  • Key Account Manager, Saas Digital Learning
    Professionals
    Netherlands
    Sales and Business Development
  • Werkstudent Büromanagement (w/m/d)
    Working students
    Freiburg
    Business Administration
  • More

Cloud Hosting Engineer

It is a very exciting time for the digital learning industry. Businesses are transforming the way they train and develop their employees and wider stakeholder network. This is your opportunity to join the industry and imc as we continue our growth journey. We are looking for an enthusiastic Cloud Hosting Engineer, to join our team in Melbourne, which is operating the cloud-based, award-winning software platforms of imc - AG.

 

Here’s what you will be doing

  • You will take care of setting up customer systems in the cloud and support our customer consultants in the introduction of our learning management system
  • You will install and administer server components for the operation of web applications in the cloud
  • You will internally network the technical and IT departments of our renowned customers
  • You will ensure the trouble-free operation and continuous availability of applications, (web) server systems and databases
  • Automating the creation of environments
  • Monitoring the customer infrastructure and creating backup scenarios
  • Process and performance optimisation (e.g., by developing software tools to ensure global cloud operations)

Here’s what you will need

  • Vocational training as an IT specialist or IT system administrator or comparable training or studies
  • Ideally approximately 3 years of professional experience in the IT environment
  • First professional experience in the support of hosting infrastructures (Windows Server and/or Linux systems)
  • First practical experience in the administration of web applications and their components (Tomcat, Apache, database servers)
  • Knowledge in automation (batch jobs, scripting) is an advantage
  • German language is also a huge advantage
WHAT YOU WILL EXPECT AT IMC
Flexible Working Hours

As long as your schedule and position allow it, you can work flexible hours

Hybrid Work
Hybrid Working

Working at home or in the imc office? We offer "Full flexibility, but not 100% remote". You can combine the advantages of both worlds depending on your personal preferences.

Training & Development

A dedicated training program brings you closer to your objectives

Employee Events

Not only do we enjoy working together, but we also like to  socialise and celebrate together. In addition, joint activities strengthen the team spirit

DIVERSITY & INCLUSION

Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.

ANY QUESTIONS?

Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Russell Donders. Furthermore, Claire Raistrick from HR will be happy to help.

Roman Muth
Roman Muth
Head of ECMT Hosting & Reporting
[email protected]
Send E-Mail
+49 681 9476-102
Voice Call
Claire Raistrick
Claire Raistrick
Senior Human Resources Manager
[email protected]
Send E-Mail
+49 681 9476-315
Voice Call
OUR APPLICATION PROCESS
job application

Your application - Let's start.

We'll have a first phone call to see if we are a match.

interview

In a face-to-face interview we get to know each other.

contract

Your offer - we are happy to have you on board.

A LITTLE MORE ABOUT YOUR TEAM

Together, we work on winning new clients for imc and developing long-term client relationships. We always look after our clients, support their success, and strive to maximise their benefits. It helps that our team comprises versatile colleagues with diverse backgrounds and perspectives, never failing to find the optimal solution in collaboration. 

Despite our ambitious goals, we always acknowledge that we are human, and share emotions and funny moments. Every so often, we also spend our free time together. 

GET TO KNOW YOUR COLLEAGUES

Friendly, helpful and enthusiastic about football: get to know our sales consultant Vildan from Switzerland

Ivana Lee is Managing Director Asia, located in Singapore – sounds like a great title, but what does she actually do all day?

The reason why Uwe Hofschröer, Head of Learning Strategy Consulting, wishes that the focus should not be on a system or learning content, but rather on the needs of the employees.

GET AN IDEA OF WHAT MAKES US SPECIAL
NOT THE RIGHT POSITION FOR YOU?
  • Software Implementation Consultant, Learning Technology
    Professionals
    Boston, New Jersey, New York, US
    Customer Services & Consulting
  • Key Account Manager, Saas Digital Learning
    Professionals
    Netherlands
    Sales and Business Development
  • Werkstudent Büromanagement (w/m/d)
    Working students
    Freiburg
    Business Administration
  • More