Case Study
Department of Education & Training
(State of Victoria)

Building teachers’ capability through e-learning

logo DET

The Department of Education and Training (the Department) offers learning and development support and services for anyone living in the state of Victoria, Australia. The Department is responsible for the state’s education system.

teacher interacting with student


Enabling teachers to build the numeracy skills of their students


With this in mind, imc Australia partnered with the Department for the development of e-learning to build the confidence and capability of Victorian teachers to support students with learning difficulties in numeracy.


E-learning modules were developed to cover an introduction to learning difficulties in numeracy. These modules acknowledged the signs of numeracy learning difficulties, assessed mathematical skills and knowledge using the curriculum and supported students with numeracy learning difficulties in the classroom.


Difficulty in numeracy and mathematics

Students in the classroom may be experiencing difficulty with numeracy for a variety of reasons. It could be because of the presence of one more learning disability, absenteeism, sensory impairment or delayed language acquisition. Other factors include: social-emotional difficulties, issues with working memory, limited early language and literacy exposure, lower socio-economic status and disrupted learning.

mockups of DET modules

Building comprehensive E-Learning modules to support Victorian teachers

imc built four online training modules using an industry standard commercial authoring tool. This tool follows a simple, linear structure and utilises a mixture of custom graphics, stock images and text on screen, with the inclusion of multimedia assets developed and provided in support by the Department.


imc provided guidance and recommendations to the Department. We also provided extensive support within the customer's Learning Management System (LMS), including survey design, data capture, reporting and coaching on how to maintain modules effectively.


Ultimately imc's final recommendation was integrating and embedding a web object by Google Forms within the solution. Survey data and reports are extracted outside the modules and shared with the Department.


Helping to build the capability of Victorian teachers

The success of the four e-learning modules was determined by the teachers’ awareness-building, knowledge transfer, and mindset shifts.


imc was measured through a variety of e-learning engagement tools to enhance the learning experience. Through elements such as videos, simulations, meaningful quiz questions and a variety of other tools that formed part of the e-learning design solution, imc was able to create a bespoke suite of modules to aid the Department’s teachers.


The Department conducted a survey of 800 teachers and principals before and after the implementation of the course. The results of the survey showed that the courses had a high acceptance rate, meaning that they were highly successful in increasing teachers’ capabilities of assessing learning difficulties in numeracy among their students.

Moreover, developing the courses helped the teachers to improve their strategies for teaching students with learning difficulties.


imc and the Department were recognised as the Gold Award winners in the 2021 LearnX awards, in the category Best eLearning Initiative: Widespread Adopter. The international award program honours innovative and creative projects in the fields of learning and design every year.

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Jarrod Hogan
The e-learning course "Supporting students with learning difficulties, including dyscalculia" developed in conjunction with imc Australia, represents an important milestone in numeracy and learning difficulties in professional teaching.
Jarrod Hogan
Project Manager
Department of Education and Training
case study lms blended learning customer reference lufthansa aviation training
Case Study
Lufthansa Aviation Training

Taking off safely with LMS and
blended learning

case study lms blended learning customer reference lufthansa aviation training

Lufthansa Aviation Training (LAT) is a wholly-owned subsidiary of Lufthansa AG, providing training and development for flying personnel in a global market since 1997. In addition to the flight operations of the Lufthansa Group, more than 200 other airlines also have their crews trained by LAT.

The product portfolio includes basic training of pilots and flight attendants, flight simulator training, emergency and service training. 


Strict guidelines and highly flexible
training content

Highest quality standards for pilots and flight attendants: That is the mission of Lufthansa Aviation Training (LAT). To achieve this goal, the company utilises proven didactic concepts, experience and state-of-the-art learning technologies. The wholly-owned subsidiary of the Lufthansa Group is among the pioneers in the use of e-learning in training and development. Even in the 1990s, the company employed multimedia web-based and computer-based training courses, transitioning from face-to-face events to an online format. 


However, this was still not enough to achieve swift implementation of the different airline’s diverging requirements. Moreover, guidelines and instructions from the Federal Aviation Office (LBA) must be strictly observed, often requiring inclusion in the curriculum.

“LAT’s training business is very volatile. When one of our clients buys new aircraft, defines new learning content or needs more flight attendants, we must be able to respond quickly,” says E-Learning Team Leader Udo Link at LAT. The solutions the company had in place were no longer sufficient. A consistent, modern and professional development platform had to be implemented that would instantly be ready for action.

case study lms blended learning customer reference lufthansa aviation training

Learning management system in the cloud

In the summer of 2010, LAT decided to implement a learning management system (LMS). Choosing imc as their supplier was an easy decision: At the headquarters of the Lufthansa Group, the imc Learning Suite was already a great success.

LAT decided on the cloud-based version of the multiple award-winning imc Learning Suite, the learning management system by imc. Together with Microsoft, imc is offering an instantly available and easily scalable LMS solution as Software as a Service. It allows LAT to always respond flexibly to changes in real time, both in relation to the number of trainees and the learning content. The LMS also facilitates smooth and intelligent dovetailing of online training and pure face-to-face training. 


For instance, future flight attendants must complete a 2-day online training course before arriving for their first face-to-face training. With this approach, LAT ensures that all participants are sufficiently prepared and have the same level of knowledge. The Learning Suite facilitates the implementation of a uniform and consistent blended learning approach while significantly reducing administration costs.

case study lms blended learning customer reference lufthansa aviation training

Flexibility and furthering motivated learners

Following a test phase, the entire curriculum for flight attendant training was transitioned to the blended learning concept with the Learning Suite. LAT primarily utilised LMS-based e-learning to provide trainee flight attendants with straightforward access to learning content at any time and from anywhere.  


Being able to implement changes and adaptations swiftly also played a key role for the Lufthansa training centre. LAT leverages the full spectrum of comprehensive imc learning technology, way beyond the basic functions of the LMS such as provision of multimedia learning content, participant administration and tutor support. 


LAT firmly believes that highly motivated learners achieve better results and promotes this. For example, trainees can use mediated chats to speak to a tutor in the chatroom. A self test is scheduled at the end of any major learning unit, allowing each participant to assess their own performance. LAT uses mandatory tests for the Federal Aviation Office’s (LBA) learning content that requires documentation. A certificate is issued to prove a participant has passed such a test.

case study lms blended learning customer reference lufthansa aviation training
Target audience
Air traffic controllers, pilots & flight attendants
Tools & Service
Consultation & LMS
Effficient Blended Learning
Photo of Udo Link
We see that the Learning Suite made many things possible that used to be a challenge in the past. The professional development processes are quicker and easier to map and administer.
Udo Link
E-Learning Team Leader
Lufthansa Aviation Training