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  • Case study: KiwiRail

    Case study: KiwiRail

    How New Zealand's rail network has revolutionised their digital training

Kiwi ingenuity meets German engineering

KiwiRail is New Zealand’s national rail network operator and one of its largest transport employers, with over 4,200 permanent staff and more than 6,500 contractors. The company transports over 33% of New Zealand’s export goods. Their employees are split across five distinct business units: KiwiRail Freight, Interislander, KiwiRail Passenger, KiwiRail Infrastructure & Engineering and KiwiRail Corporate.

KiwiRail manages over:

  • 900 freight trains
  • 44 inter-city passenger trains
  • 4,200 suburban passenger services in Wellington and Auckland

Each year their Interislander ferry manages around

  • 4,600 sailings carrying 755,000 passengers
  • 53,000 rail wagons
  • 73,000 trucks
  • 212,000 cars between the North and South Islands of New Zealand


KiwiRail requires a single Learning Management System (LMS) for the five business units and over 5,000 users, to replace their ageing and inflexible systems which don’t communicate with each other.

The new platform must:

  • ensure critical safety processes and skill competencies are met,
  • comply with strict legislation,
  • reduce administrative efforts and costs, and
  • improve data quality and availability. 




After an in-depth requirements analysis through a series of onsite workshops and ongoing discussions, KiwiRail decides to completely integrate all old systems and processes into one new LMS. This ensures the efficient management of all rail personnel certifications, and career development across all business units. Strict safety, technical, legislative and regulatory compliance requirements are met, as well as the individual requirements of the five different business units. 

We are excited about the opportunities the system will give KiwiRail to further enhance training access in the organisation. It will provide one complete view across the enterprise, whilst still being flexible enough to allow creativity and innovation across business units.

LMS Co-ordinator

One System

With the new LMS, KiwiRail employees and contractors can:

  • find and register for training programmes
  • track their progress, and manage their career training goals
  • manage skills, certificates and competencies across the business
  • more easily monitor and report on projects their staff are working on, and when they're completed

This is a significant investment for KiwiRail. The new system is critical for the tracking and maintenance of all technical training, including regulatory health and safety and track safety for staff and contractors. It will play a key role in driving safety critical business processes that ensure our people can meet operational safety, regulatory and legislative requirements, and help us reach our goal of safe high performance.

Project Sponsor: GM Safety & People


Cost reduction
Achieving financial savings by synchronising the HR system with the LMS.

A platform that is accessible anywhere, anytime – with all records consolidated in one place.

Tracks safety, regulatory and legislative compliance training requirements and helps ensure they are met with the ability to deliver company-wide reporting.