sales presentation
Key Account Manager

Key Account Manager

At imc we hire great people and believe it is an extremely exciting time for the digital learning industry. We reward our employees for the impact they make, and value the innovative approaches they bring. We are on the look-out for an enthusiastic, energetic Key Account Manager who desires a challenge in helping grow our business in the US, through playing a lead role in individual customer satisfaction, retention, and engagement for our valued customers whilst maximising the growth potential on each account in terms of revenue.

What you'll be doing

  • Owning the relationship with your customers and maintaining a strong connection through regular communications and visits
  • Develop and implement well defined strategic customer plans for each customer to ensure customer retention and growth
  • Expanding your accounts via up-selling and cross-selling
  • Acquires new accounts by identifying and pursuing new business opportunities with new customers
  • Developing knowledge of our product and customer usage scenarios to provide strategic consulting and long-term support of existing customers.
  • Exploring opportunities for innovative solutions with the clients and developing proposals for additional products and services
  • Ensuring imc is meeting its obligations of our customer contracts, and pro-actively identifying and escalating areas of risk
  • Actively working with customers to seek referrals, references and case studies to help us leverage our relationships into new customers
  • Processing of enquiries, offers preparations, conducting negotiations of price and contract conditions
  • Managing the end-to-end renewal and re-contracting process with customers over their lifetime
  • Financial controlling, account reporting and revenue forecasting

What you'll need

  • Ability to build outstanding relationships with our clients
  • Excellent communication (written and verbal) and interpersonal skills
  • Business minded ability to enable genuine business outcomes for both imc and our customers
  • Ability to run inspiring meetings and workshops with customers
  • Financial aptitude to manage financials associated with customers (quotes, orders, invoicing, annual revenues)
  • Strong understanding of our business software (full training will be given)
  • Ability to up and cross sell to an existing customer base and maximise revenue
  • Ability to effectively challenge customers and colleagues
  • Excellent influencing and negotiations skills
WHAT YOU WILL EXPECT AT IMC
Flexible Working Hours

As long as your schedule and position allow it, you can work flexible hours

Hybrid Work
Hybrid Working

Working at home or in the imc office? We offer "Full flexibility, but not 100% remote". You can combine the advantages of both worlds depending on your personal preferences.

Training & Development

A dedicated training program brings you closer to your objectives

Employee Events

Not only do we enjoy working together, but we also like to  socialise and celebrate together. In addition, joint activities strengthen the team spirit

DIVERSITY & INCLUSION

Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.

ANY QUESTIONS?

Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Russell Donders. Furthermore, Claire Raistrick from HR will be happy to help.

Russell Donders
Russell Donders
Head of International Market Development
Russell.Donders@im-c.com
Send E-Mail
+44 208 065 5215
Voice Call
Claire Raistrick
Claire Raistrick
Senior Human Resources Manager
Claire.Raistrick@im-c.com
Send E-Mail
+49 681 9476-315
Voice Call
OUR APPLICATION PROCESS
job application

Your application - Let's start.

We'll have a first phone call to see if we are a match.

interview

In a face-to-face interview we get to know each other.

contract

Your offer - we are happy to have you on board.

A LITTLE MORE ABOUT YOUR TEAM

Together, we work on winning new clients for imc and developing long-term client relationships. We always look after our clients, support their success, and strive to maximise their benefits. It helps that our team comprises versatile colleagues with diverse backgrounds and perspectives, never failing to find the optimal solution in collaboration. 

Despite our ambitious goals, we always acknowledge that we are human, and share emotions and funny moments. Every so often, we also spend our free time together. 

GET TO KNOW YOUR COLLEAGUES

Friendly, helpful and enthusiastic about football: get to know our sales consultant Vildan from Switzerland

Ivana Lee is Managing Director Asia, located in Singapore – sounds like a great title, but what does she actually do all day?

The reason why Uwe Hofschröer, Head of Learning Strategy Consulting, wishes that the focus should not be on a system or learning content, but rather on the needs of the employees.

GET AN IDEA OF WHAT MAKES US SPECIAL
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