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Racing and Wagering Western Australia is onTrack

RWWA uses IMC’s Learning Suite to stay up to date with their compliance training

20. April 2015

OnTrack, a version of the IMC Learning Suite created for Racing and Wagering Western Australia (RWWA) won a Platinum Award at the 2014 LearnX Impact Awards. IMC began working with RWWA, an organisation that manages the long-term viability of racing in Western Australia, in 2013, to develop a customised learning platform for the 2,500 employees that make up their workforce. The result was the award winning version of the IMC Learning Suite, IMC’s Learning Management System, called onTrack.

RWWA work in a heavily legislated industry and require a flexible and reliable LMS to manage and record their employee training. With TAB agents in 300 retail locations requiring up to date compliance training, they needed a solution that produced legally compliant records, while providing customised learning for and encouraging connections between a large workforce.

IMC Learning Suite and IMC Content Studio, both used in the RWWA project, allow for customisable learning solutions in a variety of formats, tailoring content to the user and fostering engagement. The onTrack system is versatile, allowing for growth, expansion, and adaptability along with changing processes, new requirements, and a growing number of users.

OnTrack was a cost effective solution as it combined a number of systems into one platform. This allowed RWWA to finally report on all users and training, as they previously had no central record for training and development. The platform is also available on multiple devices, making it easily accessible.

Call Centre & Customer Management Manager, Rhonda Ebsary explains; “onTRACK has been invaluable to me in relation to leadership expectations around Values & Behaviours, building our culture and keeping my staff up to speed with general training requirements, as all information required is easily accessible. Having a 24x7 system in place is of great value especially for my team who work in 24x7 shifts.”

Read the full case study here.

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