Optimise software applications with LIVECONTEXT

Companies and organisations are always looking for opportunities to improve their use of software applications. Business processes are assessed and often redeveloped in connection with the introduction or updating of complex software systems. In turn, new processes are created which cannot be represented using the existing software. However, users are not only faced with these new processes: the software is usually also subject to a completely new user interface.  The need for user training is clear and surely undisputed. At the same time, though, it is important to limit the costs and expenses for comprehensive training measures and user support. No easy undertaking! A solution to this dilemma is the use of new software technology which either supplements or even completely replaces on-site training. Traditional on-site training involves high costs for the transfer of knowledge from key users to trainees. And the success rate is often doubtful, despite the best efforts, as the most recent study by British software supplier Global Graphics confirmed.  The study found that user problems and process uncertainty still cause a loss of up to two weeks’ worth of working hours – and that’s per user. LIVECONTEXT, the next-generation Electronic Performance Support System (EPSS), offers an innovative and cost-effective solution to significantly simplify the everyday use of business software and to reduce associated costs. LIVECONTEXT, which can be placed over the user’s display like a plate of glass, recognises which application is currently in use. LIVECONTEXT can therefore always offer the user the appropriate support – but only when required, and without the user needing to leave the live application.  With the help of LIVECONTEXT, training and support costs are significantly reduced. LIVECONTEXT not only acts as a navigation support in complex systems, but also offers “learning on demand” and “just in sequence” with a quick return on investment:

• Clear reduction of incorrect entries in software systems, resulting in a higher level of user acceptance
• High level of data quality and securing of company-wide business processes
• Improvement of software use and therefore employee productivity
• Reduction of expenses for on-site training, travel and hotel costs and time away from work

Take our guided tour to experience how LIVECONTEXT can support your users, so they can work with business software in a more efficient way.