Around 40 percent of the 111 companies questioned stated that they had a high level of trust in their data. 47 percent consider themselves to be average in this respect, while seven percent have little confidence in their data. Surprisingly, although companies are aware that the quality of the saved data is important for the success of their company, 47 percent have not planned any initiatives to improve their data quality. Yet it would be so easy to avoid a loss of profits resulting from insufficient data quality.
The electronic performance support system LIVECONTEXT with context-sensitive support is an ideal solution to these problems. LIVECONTEXT acts like a glass plate which is laid over the respective application and gives staff the support they need directly within their particular work process. Errors during the manual entry of data are prevented, staff and customer satisfaction increase, unnecessary costs are avoided and the potential sales volume can be fully utilised.
